We love being able to offer exclusive OwlCrate editions! Here are the details.

With the launch of our new Quarterly Subscriptions, we want to keep things fair for those with specific genre interests.&#xA0;As always, we will be offering early access purchase links to those subscribed to the specific genre/subscription that coincides with the limited edition title.&#xA0;<hr>For example, First-day early access for a limited edition Romantasy title will be offered to active Romantasy subscribers. Day-two access will be offered to all other active subscribers, Newsletter subscribers, and Nest members. On the third day, any remaining stock will be listed publicly in the shop for anyone to purchase while supplies last.&#xA0;<hr>Please note our&#xA0;<a href="https://help.owlcrate.com/en-US/special-edition-one-per-person-policy-(2024)-393267" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">One-Per-Person Policy</a>&#xA0;will apply to all Limited Editions regardless of genre/type.&#xA0;Below is a breakdown of who will be offered early access, and when, for each subscription.Young Adult Limited Editions Day 1: * &#xA0;Early Access to all Active YA subscribers.&#xA0; * If the title is a sequel to a book in a previous box, anyone who purchased that box/book will also get early access. Day 2: * &#xA0;Early access to all Other Active Subscribers (Adult Fantasy, Romance, Romantasy, Sci-Fi, Horror) * &#xA0;Everyone on our Newsletter list. * &#xA0;All Nest members. Day 3: * &#xA0;If books have not sold out, all remaining books will be listed publicly in the shop for anyone to purchase and will be available while supplies last.Adult Fantasy&#xA0;Limited Editions Day 1: * &#xA0;Early Access to all Active Adult Fantasy subscribers.&#xA0; * &#xA0;If the title is a sequel to a book in a previous box, anyone who purchased that box/book will also get early access. Day 2: * &#xA0;Early access to all Other Active Subscribers (YA, Romance, Romantasy, Sci-Fi, Horror) * &#xA0;Everyone on our Newsletter list. * &#xA0;All Nest members. Day 3: * &#xA0;If books have not sold out, all remaining books will be listed publicly in the shop for anyone to purchase and will be available while supplies last.Romance&#xA0;Limited Editions Day 1: * &#xA0;Early Access to all Active Romance subscribers.&#xA0; * If the title is a sequel to a book in a previous box, anyone who purchased that box/book will also get early access. Day 2: * &#xA0;Early access to all Other Active Subscribers (YA, Adult Fantasy, Romantasy, Sci-Fi, Horror) * &#xA0;Everyone on our Newsletter list * &#xA0;Nest members Day 3: * &#xA0;If books have not sold out, all remaining books will be listed publicly in the shop for anyone to purchase and will be available while supplies last.Romantasy&#xA0;Limited Editions Day 1: * &#xA0;Early Access to all Active Romantasy subscribers.&#xA0; * If the title is a sequel to a book in a previous box, anyone who purchased that box/book will also get early access. Day 2: * &#xA0;Early access to all Other Active Subscribers (YA, Adult Fantasy, Romance, Sci-Fi, Horror) * &#xA0;Everyone on our Newsletter list * &#xA0;Nest members Day 3: * &#xA0;If books have not sold out, all remaining books will be listed publicly in the shop for anyone to purchase and will be available while supplies last.Sci-Fi&#xA0;Limited Editions Day 1: * &#xA0;Early Access to all Active Sci-Fi subscribers.&#xA0; * If the title is a sequel to a book in a previous box, anyone who purchased that box/book will also get early access. Day 2: * &#xA0;Early access to all Other Active Subscribers (YA, Adult Fantasy, Romance, Romantasy, Horror) * &#xA0;Everyone on our Newsletter list * &#xA0;Nest members Day 3: * &#xA0;If books have not sold out, all remaining books will be listed publicly in the shop for anyone to purchase and will be available while supplies last.Horror&#xA0;Limited Editions Day 1: * &#xA0;Early Access to all Active Horror subscribers.&#xA0; * If the title is a sequel to a book in a previous box, anyone who purchased that box/book will also get early access. Day 2: * &#xA0;Early access to all Other Active Subscribers (YA, Adult Fantasy, Romance, Romantasy, Sci-Fi) * &#xA0;Everyone on our Newsletter list * &#xA0;Nest members Day 3: * &#xA0;If books have not sold out, all remaining books will be listed publicly in the shop for anyone to purchase and will be available while supplies last.

How do Limited Edition Sales work?

We are sorry to hear one of your items was damaged in shipping. Please email a photo of the damages to support@owlcrate.com and we will be happy to help.

We are sorry to hear one of your items was damaged in shipping. We do our best to make sure everything is packed safely and securely in your box but things can get bumped about in transit.Damaged Item:If you have a damaged item, please send a clear photo or two of the damages to&#xA0; <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>. We will be happy to send a replacement.&#xA0;Damaged Books:Though we aim to send out books in the best condition possible, small dings are very common to any books shipped, and even those found on the shelves in bookstores. Books are shipped many times - from the printer to us, and then from us to you. If you feel your book is damaged, please send an email and a photo of the issue to customer support and we will be happy to take a look.You can find our full Damaged Book Replacement Policy <a href="https://help.owlcrate.com/en-US/damaged-book-replacement-policy-(2024)-406369" rel="noopener noreferrer" target="_blank">HERE</a>.When emailing support, please let us know the email address attached to your account so we can easily find your order and shipping address.

What do I do if one of my items arrived damaged?

Our monthly boxes generally ship between the 15th and 20th of each month within the US. Shops order usually ship within 3-6 business days of being purchased.

<div data-block="true" data-editor="dd10v" data-offset-key="a0spn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <div data-block="true" data-editor="dd10v" data-offset-key="10p9a-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="b1uti" data-offset-key="67nma-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="67nma-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">The best place for all your needs is our&#xA0;<a href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Shipping Updates page</a>.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="25aq5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="25aq5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="4sqs8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4sqs8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Our&#xA0;<a href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Shipping Updates Page</a>&#xA0;will always have the most up-to-date information on monthly boxes and pre-orders. In general, shipping times are dependent on your purchase.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="chmb6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="chmb6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="b2kfj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b2kfj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Monthly Subscription Boxes&#xA0;typically ship between the 15th and 25th of the month and, once your box ships, you will receive an email with your shipping notification and tracking number.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="7097a-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7097a-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="a54g8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a54g8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Online Store&#xA0;Orders&#xA0;including past boxes, books, and items typically ship within 3-6 business days of being purchased. Once your order has been processed, you will receive an email with your shipping and tracking details. Tracking may take a few days before it starts updating.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="328h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="328h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="a3dtq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a3dtq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Special Edition Pre-Orders&#xA0;will have a general ship date mentioned on the shop listing. We will have more specific information available as we get closer to that date.</div></div></div></div><div data-block="true" data-editor="dd10v" data-offset-key="ftb9b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ftb9b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dd10v" data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Delivery times can vary depending on where you live. You can find more information&#xA0;<a href="https://help.owlcrate.com/en-US/how-long-will-it-take-for-my-owlcrate-to-arrive-113455" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;">HERE</a>.</div></div>

When will my order ship?

Easy steps to update your Shipping Address.

When logging into your customer account, you always want to log in through <a href="https://www.owlcrate.com/">owlcrate.com</a>.<hr>Please note: Updating your shipping address will only take effect with your next renewal and will not change any orders currently in the system. If you think you have a pending shipment with us, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> so we can make sure your order is sent to the right place!Updating the shipping address on your subscription doesn&apos;t affect orders from our online store that may be pending shipment - Limited Editions, past boxes/books, etc.<hr>To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button). The next page is the default landing page for your subscriptions. Click the Address &amp; Payment Details button on the right to change your shipping address.Below &#x201C;Your Info&#x201D;, click the Manage Addresses button.Choose the address you wish to update and click Edit.Fill out the form with your new address and click Save Changes.Visual step-by-step instructions are below.<hr>Extra Information:If you have multiple subscriptions going to different addresses, please contact <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we can make sure the correct address updates are applied to the correct subscription.We do not recommend using the Remove option when managing your addresses as this can affect your past purchase history.This address update only changes the address for upcoming subscription renewals. To update your address on pending special edition orders or other independent shop orders, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.<hr>Visual Step-by-Step Instructions:To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-2615f437-5fef-4c6f-913e-0bf3e20013e4-screenshot%202024-10-02%20at%2011.09.12%E2%80%AFam.png" style="width: 631px;" class="fr-fic fr-dib fr-fil">The next page is the default landing page for your subscriptions. Click the Address &amp; Payment Details button on the right to change your shipping address.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-7f8cc432-57ac-4e05-a8f1-ff9aefb550fc-screenshot%202024-10-02%20at%2011.50.53%E2%80%AFam.png" style="width: 628px;" class="fr-fic fr-dib fr-fil">Below &#x201C;Your Info&#x201D;, click the Manage Addresses button.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-87e531ad-d281-4b46-b3aa-568641d1e18d-screenshot%202024-10-02%20at%2011.36.00%E2%80%AFam.png" style="width: 627px;" class="fr-fic fr-dib fr-fil">Choose the address you wish to update and click Edit.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-bd555f18-a6fb-42d9-8479-095fe97d5fd6-screenshot%202024-10-02%20at%2011.37.41%E2%80%AFam.png" style="width: 630px;" class="fr-fic fr-dib fr-fil">Fill out the form with your new address and click Save Changes.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-97c565be-409e-4219-8d4a-915185bf4ba7-screenshot%202024-10-02%20at%2011.38.37%E2%80%AFam.png" style="width: 620px;" class="fr-fic fr-dib fr-fil">You&apos;re done!<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-a3e7d7f0-e916-489b-ae95-7a49a7117708-screenshot%202024-10-02%20at%2011.39.17%E2%80%AFam.png" style="width: 622px;" class="fr-fic fr-dib fr-fil">

How do I update my Shipping Address?

Easily add new Payment Details to your account.

When logging into your customer account, you always want to log in through<a href="https://www.owlcrate.com/">&#xA0;owlcrate.com</a>To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;The next page is the default landing page for your subscriptions. To update your payment details, click the Address &amp; Payment Details button on the right.Below &#x201C;Your Info&#x201D;, click the Manage Payment Methods button.Choose the card details you wish to update and click Edit.In the pop-up, click the Send Edit Payment Link.Click the View Payment Information in the email you receive.On the new page, update your details and save by clicking Update Card at the bottom of the page.Visual step-by-step instructions are below.<hr>If you have any issues updating your payment details, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we will be happy to help!<hr> Visual Step-by-Step Instructions:To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-7f721ce5-33c3-4599-b396-bef648e95e92-screenshot%202024-10-02%20at%2011.09.12%E2%80%AFam.png" style="width: 632px;" class="fr-fic fr-dib fr-fil">The next page is the default landing page for your subscriptions. To update your payment details, click the Address &amp; Payment Details button on the right.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-41c71dd2-1e48-4971-9f8d-8a5f53ee3200-screenshot%202024-10-02%20at%2011.19.13%E2%80%AFam.png" style="width: 640px;" class="fr-fic fr-dib fr-fil">Below &#x201C;Your Info&#x201D;, click the Manage Payment Methods button.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-d06a8789-fe4b-449b-814e-7c2f8128b645-screenshot%202024-10-02%20at%2012.21.58%E2%80%AFpm.png" style="width: 635px;" class="fr-fic fr-dib fr-fil">Choose the card details you wish to update and click Edit.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-c046c07d-b92a-4236-befe-6687720effe9-screenshot%202024-10-02%20at%2012.28.17%E2%80%AFpm.png" style="width: 621px;" class="fr-fic fr-dib fr-fil">In the pop-up, click the Send Edit Payment Link.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-fb034c65-afb6-47e7-b6f4-6e59e2d17cb1-screenshot%202024-10-02%20at%2012.29.30%E2%80%AFpm.png" style="width: 622px;" class="fr-fic fr-dib fr-fil">Click the View Payment Information in the email you receive.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-da5766b0-90be-4ef7-ac80-bf18478db56f-screenshot%202024-10-02%20at%2012.31.36%E2%80%AFpm.png" style="width: 620px;" class="fr-fic fr-dib fr-fil">On the new page, update your details and save by clicking Update Card at the bottom of the page.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-94cd093b-543f-4785-b95a-2409a5837898-screenshot%202024-10-02%20at%2012.31.54%E2%80%AFpm.png" style="width: 645px;" class="fr-fic fr-dib fr-fil">You&apos;re done!You can confirm the update by heading back to your customer account and checking your listed payment details.

How do I update my Payment Details?

If you are having trouble updating your payment details on your account and you are using Shop Pay (Shop App) as your default method, you will need to make the charges through Shop Pay directly, not through your OwlCrate account. You can change the S

If you are having trouble updating your payment details on your account and you are using Shop Pay (Shop App) as your default method, you will need to make the charges through Shop Pay directly, not through your OwlCrate account.&#xA0;You can change the Shop Pay card that you use to pay for your subscription by either choosing another card or by adding a new card to Shop Pay.<ul><li style="font-size: 16px;">In the Active orders section, click on the subscription order that you want to edit.</li><li style="font-size: 16px;">Scroll down to your subscription details, and then click Edit payment method.</li><li style="font-size: 16px;">Do one of the following:</li><li style="font-size: 16px;">Choose an existing card on your Shop Pay account, and then click Update.</li><li style="font-size: 16px;">Click + Use a different card to add a new card to Shop Pay.</li><li style="font-size: 16px;">Click Update.</li></ul>Please note that the change to your payment details may not be immediately reflected in your OwlCrate Customer Account but it will update when your next renewal is processed. It is at that time that our system will pull information from Shop Pay.If you are still having trouble, please email <a target="_blank" rel="noopener noreferrer" href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we will be happy to help!

I am having trouble updating my payment details (Shop Pay Edition)

Skipping is easy! You can skip within your customer account or by emailing support@owlcrate.com.

When logging into your customer account, you always want to log in through&#xA0;<a href="https://www.owlcrate.com/"></a><a href="https://www.owlcrate.com/">owlcrate.com</a>.&#xA0;To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100223-ac89f8c7-b5a6-475c-85ab-46f4624a5275-screenshot%202024-10-02%20at%2011.09.12%E2%80%AFam.png" style="width: 635px;" class="fr-fic fr-dib fr-fil">The next page is the default landing page for your subscriptions. You can&#xA0;Skip from this page. Click &apos;Manage this subscription&apos; to open the options.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100223-b3c170d7-1f11-405b-8516-6b0b053041ff-screenshot%202024-10-02%20at%204.08.55%E2%80%AFpm.png" style="width: 632px;" class="fr-fic fr-dib fr-fil">Click&#xA0;Skip to skip the next month&apos;s box. * You will always be skipping the next scheduled renewal, not the current month&apos;s box. Be sure to skip before your renewal goes through on the 1st of the month.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100223-63b3f68e-8270-4648-858e-06abe3888bbe-screenshot%202024-10-02%20at%204.09.40%E2%80%AFpm.png" style="width: 506px;" class="fr-fic fr-dib fr-fil">You will get this pop-up. Click &apos;Yes, skip from this order&apos;.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100223-db138377-93cf-4095-b744-65afdf661652-screenshot%202024-10-02%20at%204.10.07%E2%80%AFpm.png" style="width: 509px;" class="fr-fic fr-dib fr-fil">When you go back to your main account page, you will see the box was skipped successfully.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100223-43f81b5b-f800-43ad-bce0-a251009175df-screenshot%202024-10-02%20at%204.10.44%E2%80%AFpm.png" style="width: 514px;" class="fr-fic fr-dib fr-fil">You&apos;re done! <hr>Need to Unskip?Click&#xA0;&apos;Manage this subscription&apos;&#xA0;to go back into the options. Click Unskip. <img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100223-134daa23-0713-4aa9-a088-fda1ccb847c4-screenshot%202024-10-02%20at%204.11.31%E2%80%AFpm.png" style="width: 526px;" class="fr-fic fr-dib fr-fil">When you go back to the main page of your account, you will see the subscription has returned to being part of your next renewal.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100223-3dd16276-86d6-40d0-8c19-3263f5135251-screenshot%202024-10-02%20at%204.12.13%E2%80%AFpm.png" style="width: 546px;" class="fr-fic fr-dib fr-fil">

How to Skip/Unskip a Box (Monthly Plan)

Shipping rates vary depending on location.
USA: $11.99 per box.
Canada: $19.99 per box
Worldwide: Various - please see this article for a list of international rates.
 
The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the

Shipping rates vary depending on location and the type of subscription you have.Book &amp; Goodies Subscriptions USA:&#xA0;$11.99 - $13.99 per box * Canada:&#xA0;$19.99 per box Worldwide: Various - <a href="https://help.owlcrate.com/en-US/do-you-ship-to-my-country-international-shipping-rates-113416">please see this article</a> for our list of international shipping rates.Book Only Subscriptions USA:&#xA0;$9.99 - $11.199 Canada:&#xA0;$14.99 per box Worldwide: Various - <a href="https://help.owlcrate.com/en-US/do-you-ship-to-my-country-international-shipping-rates-113416">please see this article</a> for our list of international shipping rates.The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the US, you will be charged $104.97 USD for the subscription and 3 x $11.99 USD for shipping.Online Store Purchases: When purchasing past boxes, books, and items from the shop, shipping will be calculated at checkout based on the number of items you are purchasing, the size and weight of said items, and where they are being shipped.&#xA0; There is a chance that a single Book Only item in the shop will have a higher shipping rate than the monthly Book /only subscriptions. This is because shipping rates in the shop are based on size, weight, location, and general USPS shipping rates.Please note: The above, fixed shipping rates are for our regular monthly subscription shipments. For any past boxes, books, and items purchased through the shop, shipping will be calculated at checkout.All prices are in USD. Any applicable State, Provincial or National (EU VAT, AUS GST, etc) taxes are applied at checkout.*US shipping rates vary for Alaska, Hawaii, and other territories. Some territories will be $26.99 USD ($21.99 USD for Book Only)

How much does shipping cost?

We currently ship to most countries but not all*. Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe! 
Here's a list of our current International Shipping Rates (as of 6/28/2020):
Popular Destinat

Do you ship to my country?

It has been some time since we have been in a full sellout situation but we do have procedures in place. When putting together our boxes and choosing our books, we are typically working about six months in advance. As a result, we are unable to up ou

It has been some time since we have been in a full sellout situation but we do have procedures in place.When putting together our boxes and choosing our books, we are typically working about six months in advance. As a result, we are unable to up our numbers at the last minute. This means, that even if you are an active subscriber, spots are still limited.Due to the limited amount of spots we have available each month, we encourage subscribers to ensure their payment details are up to date so their renewal goes through successfully on the 1st of the month. Failed renewals happen but the system will always try to charge your card again the next day.After the 3rd we are unable to guarantee your renewal will before the current month&apos;s box. If your renewal goes through after we have sold out, that payment will be for the next month&apos;s box. If you are unsure what box you will be receiving, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.Things to remember:<ul><li style="font-size: 16px;">Even in a sellout situation, your subscription will still renew as usual as these actions are automated within the system.</li><li style="font-size: 16px;">All subscriptions affected by the sellout will be updated after the 19th of the month, resetting the correct renewal dates.<ul style="font-size: initial;"><li style="font-size: 16px;">Example: If you renewed during a sellout on December 6th, your renewal date will still show as January 1st. After the 19th, when the site is updated, your renewal date will be pushed to February 1st, as your payment for January was already taken.</li></ul></li><li style="font-size: 16px;">If you skipped a month during a sellout and then changed your mind, we are unable to unskip for you.</li></ul>

What happens in a sellout situation when I am an active subscriber?

We're sorry to see you go but understand if you need to take a break!
Find step-by-step instructions on how to cancel here.

We&apos;re sorry to see you go but understand if you need to take a break!When logging into your customer account, you always want to log in through<a href="https://www.owlcrate.com/" style=" text-decoration: none;">&#xA0;owlcrate.com</a>To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100220-4bb2df21-cea5-46ad-94a3-c6967e9c2e9f-screenshot%202024-10-02%20at%2011.09.12%E2%80%AFam.png" style="width: 635px;" class="fr-fic fr-dib fr-fil">&#xA0;The next page is the default landing page for your subscriptions. To cancel your subscription, click the Manage Subscriptions button on the right.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100220-a1569005-18c0-41db-b06a-16e289bce2f5-screenshot%202024-10-02%20at%201.05.15%E2%80%AFpm.png" style="width: 692px;" class="fr-fic fr-dib fr-fil">Click the small arrow to expand the subscription you wish to cancel.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100220-c78a0c39-8003-4cd0-b139-d13ea59b8411-screenshot%202024-10-02%20at%201.07.10%E2%80%AFpm.png" style="width: 678px;" class="fr-fic fr-dib fr-fil">Click the Cancel Subscription button below the subscription details.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100220-995b4f25-2901-4b07-99ac-690f3cdcb132-screenshot%202024-10-02%20at%201.07.51%E2%80%AFpm.png" style="width: 666px;" class="fr-fic fr-dib fr-fil">Choose a cancellation reason.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100220-8e4d045b-3fb7-4a65-9a4f-02f1847085a2-screenshot%202024-10-02%20at%201.08.22%E2%80%AFpm.png" style="width: 541px;" class="fr-fic fr-dib fr-fil">* Optional - Leave some extra details.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100220-262aaeee-8a00-4ead-8873-17d2e8b12076-screenshot%202024-10-02%20at%201.08.37%E2%80%AFpm.png" style="width: 536px;" class="fr-fic fr-dib fr-fil">Once you have cancelled your subscription, you will see that subscription listed under Inactive.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100220-868dd487-72d2-411b-b425-4975b283bb3d-screenshot%202024-10-02%20at%201.08.56%E2%80%AFpm.png" style="width: 653px;" class="fr-fic fr-dib fr-fil"> <hr>Extra Information:When subscriptions are in sold-out mode, there is no Reactivate option listed in your customer account. If you wish to resubscribe, you can email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> but there is a chance you will need to re-join the waitlist for that subscription type.Cancelling only affects future renewals; it doesn&apos;t trigger an automatic refund. Any boxes that have already been paid for at time of cancellation will still be shipped&#xA0;- this includes 3M and 6M pre-paid plans. If you need to cancel any unshipped boxes, please email us at&#xA0;<a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.

How do I Cancel my Subscription?

While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

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OwlCrate

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Can I switch from one subscription to another?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Subscriptions

Limited Edition One-Per-Person Policy (2024)

Why is the Shipping Rate for a Limited Edition Book Only more than the Book Only Subscription?

When will my Pre-Order ship?

Limited Edition Book, Boxes, and Pre-Orders

My shipping notification listed multiple items but one is missing!

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My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

How do I know I won't already own the book you send me?

Receiving Your Box

Can I use more than one coupon at checkout?

How to redeem Reward Points for Coupon Codes

I forgot to use my coupon at checkout. Can you apply it for me?

Do Reward Points/Coupons apply to shipping?

Can I use my LL- coupons with other coupons/Gift Cards?

Why can't I redeem more than 400 points?

Why does my $20 coupon only save me $9.99? (for example)

Do Reward Points or coupons expire?

How do the VIP Tiers work?

Join the OwlCrate Collective!

Rewards, Coupons, and the OwlCrate Collective

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

Can I switch from one subscription type to another?

Accounts

What types of payment do you accept?

What currency do you use?

What box/book am I getting? When do you switch from one month to the next?

Can I cancel my order?

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

Subscribing and Purchases

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

Do you ship to my country? (International Shipping Rates)

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Can I combine shipping if I have more than one subscription?

Shipping & Tracking

Why isn't my tracking updating?

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

VAT for Products Shipping to the EU

OwlCrate International Customers

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

Are there times I am not allowed to skip?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?