We love being able to offer exclusive OwlCrate editions! Here are the details.

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Barlow, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We love being able to offer Exclusive OwlCrate Books and Special Edition Boxes!&#xA0;These books and boxes are completely separate from our regular monthly subscription boxes and must be purchased individually through our shop. Active subscribers will be sent an early access email, letting them know the date and time books/boxes will go on sale. If books/boxes haven&#x2019;t sold out within the first 24 hours after going on sale, we will send the access link to everyone on our <a href="https://www.owlcrate.com/pages/owlcrate-newsletter" rel="noopener" style="box-sizing: inherit; background-color: transparent; color: rgb(38, 188, 180); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank" title="https://www.owlcrate.com/pages/owlcrate-newsletter">Newsletter List</a> and to those in The Nest. After another 24 hours have gone by, we will open sales to the public if we have any remaining stock.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Barlow, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note: To qualify as an active subscriber, you can be subscribed to Book Only or Book &amp; Goodies. If you are a new subscriber signing up to receive early access emails, we are unable to cancel/refund that first book or box once the early access email has been sent. Special Edition Books and Boxes are a pre-order and will ship closer to the release date of the book itself. Details will always be noted in the shop listing. If it happens that you need to change the shipping address on your order, please contact <a href="mailto:support@owlcrate.com" rel="noopener" style="box-sizing: inherit; background-color: transparent; color: rgb(38, 188, 180); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">support@owlcrate.com</a> as soon as you can. Once your order ships, you will receive an email with your shipping notification and tracking number.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Barlow, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that Special Edition Books and Boxes will show as SOLD OUT in the shop until the date and time they go on sale. All the information you need will be in the early access email so be sure to read it carefully.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Barlow, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Special Edition Books and Boxes are pre-order and often don&apos;t ship until a later date. If you are unsure whether or not you have already ordered a special edition book/box, please email <a href="mailto:suuport@owlcrate.com" style="box-sizing: inherit; background-color: transparent; color: rgb(38, 188, 180); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"></a><a href="mailto:support@owlcrate.com">support@owlcrate.com</a>&#xA0;and we will be happy to check the system. If you purchase a second copy without realizing you already made a purchase, you will receive two copies when we start shipping, and once an order has shipped, we are unable to accept returns.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Barlow, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any further questions, please email customer support.

How do Special Edition sales work?

It has been some time since we have been in a full sellout situation but we do have procedures in place. When putting together our boxes and choosing our books, we are typically working about six months in advance. As a result, we are unable to up ou

It has been some time since we have been in a full sellout situation but we do have procedures in place.When putting together our boxes and choosing our books, we are typically working about six months in advance. As a result, we are unable to up our numbers at the last minute. This means, that even if you are an active subscriber, spots are still limited.Due to the limited amount of spots we have available each month, we encourage subscribers to ensure their payment details are up to date so their renewal goes through successfully on the 1st of the month. Failed renewals happen but the system will always try to charge your card again the next day.After the 3rd we are unable to guarantee your renewal will before the current month&apos;s box. If your renewal goes through after we have sold out, that payment will be for the next month&apos;s box. If you are unsure what box you will be receiving, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.Things to remember:<ul><li style="font-size: 16px;">Even in a sellout situation, your subscription will still renew as usual as these actions are automated within the system.</li><li style="font-size: 16px;">All subscriptions affected by the sellout will be updated after the 19th of the month, resetting the correct renewal dates.<ul style="font-size: initial;"><li style="font-size: 16px;">Example: If you renewed during a sellout on December 6th, your renewal date will still show as January 1st. After the 19th, when the site is updated, your renewal date will be pushed to February 1st, as your payment for January was already taken.</li></ul></li><li style="font-size: 16px;">If you skipped a month during a sellout and then changed your mind, we are unable to unskip for you.</li></ul>

What happens in a sellout situation when I am an active subscriber?

We are sorry to hear one of your items was damaged in shipping. Please email a photo of the damages to support@owlcrate.com and we will be happy to help.

We are sorry to hear one of your items was damaged in shipping. We do our best to make sure everything is packed safely and securely in your box but things can get bumped about in transit.Damaged Item:If you have a damaged item, please send a clear photo or two of the damages to&#xA0; <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>. We will be happy to send a replacement.&#xA0;Damaged Books:Though we aim to send out books in the best condition possible, small dings are very common to any books shipped, and even those found on the shelves in bookstores. Books are shipped many times - from the printer to us, and then from us to you. If you feel your book is damaged, please send an email and a photo of the issue to customer support and we will be happy to take a look.When emailing support, please let us know the email address attached to your account so we can easily find your order and shipping address.

What do I do if one of my items arrived damaged?

Our monthly boxes generally ship between the 15th and 20th of each month within the US. Shops order usually ship within 3-6 business days of being purchased.

<div data-block="true" data-editor="dd10v" data-offset-key="a0spn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <div data-block="true" data-editor="dd10v" data-offset-key="10p9a-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="b1uti" data-offset-key="67nma-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="67nma-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">The best place for all your needs is our&#xA0;<a href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Shipping Updates page</a>.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="25aq5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="25aq5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="4sqs8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4sqs8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Our&#xA0;<a href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Shipping Updates Page</a>&#xA0;will always have the most up-to-date information on monthly boxes and pre-orders. In general, shipping times are dependent on your purchase.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="chmb6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="chmb6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="b2kfj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b2kfj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Monthly Subscription Boxes&#xA0;typically ship between the 15th and 25th of the month and, once your box ships, you will receive an email with your shipping notification and tracking number.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="7097a-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7097a-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="a54g8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a54g8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Online Store&#xA0;Orders&#xA0;including past boxes, books, and items typically ship within 3-6 business days of being purchased. Once your order has been processed, you will receive an email with your shipping and tracking details. Tracking may take a few days before it starts updating.</div></div><div data-block="true" data-editor="b1uti" data-offset-key="328h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="328h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="b1uti" data-offset-key="a3dtq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a3dtq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Special Edition Pre-Orders&#xA0;will have a general ship date mentioned on the product page. We will have more specific information available as we get closer to that date.</div></div></div></div><div data-block="true" data-editor="dd10v" data-offset-key="ftb9b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ftb9b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dd10v" data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Delivery times can vary depending on where you live. You can find more information&#xA0;<a href="https://help.owlcrate.com/en-US/how-long-will-it-take-for-my-owlcrate-to-arrive-113455" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;">HERE</a>.</div></div>

When will my order ship?

Easy steps to update your Shipping Address.

When logging into your customer account, you always want to log in through&#xA0;<a href="https://www.owlcrate.com/" target="_blank" rel="noopener noreferrer"></a><a href="https://www.owlcrate.com/" rel="noopener noreferrer" target="_blank">owlcrate.com</a>.&#xA0;To update your address, log into your account and click MANAGE SUBSCRIPTIONS or My Subscriptions (both in teal). On the next page, you can expand the active subscription box by clicking the [+]. You will then see a teal [&gt;]&#xA0;next to your current address. When you click that arrow, a window will open so you can enter your new shipping address. To confirm, click UPDATE SHIPPING ADDRESS.Important Note: If you update your address AFTER your renewal has already gone through on the 1st, the change will NOT AFFECT your current shipment. Please reach out to <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> before the 5th of the month to make sure your shipping address is applied to the current month&apos;s shipment.If you only need to change your address for future renewals, you don&apos;t need to reach out to customer support.

How do I update my Shipping Address?

Easily add new Payment Details to your account.

How to update your payment information:<ol dir="auto"><li>Log in to your&#xA0;<a href="https://www.owlcrate.com/account" rel="noopener noreferrer" target="_blank">OwlCrate Account</a> </li><li>Click &quot;Billing Information&quot; <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screen_Shot_2022-11-02_at_5.52.59_PM-6064f595-015f-4197-8701-6ffafcf6286c.png" style="width: 642px;" class="fr-fic fr-dii"> </li><li>Select &quot;Add Payment Method&quot; <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-975f3d17-f0e9-47fa-873d-6186ed51c864" style="width: 570px;" class="fr-fic fr-dii"> </li><li>Enter your updated card details and click &quot;Add payment method&quot; <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-8f3b5341-e3f4-45cf-9048-27f766a7322c" style="width: 354px;" class="fr-fic fr-dii"> </li><li>Click &quot;OK&quot; <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-caf7b66c-ac86-41f4-bbcb-5116955d59b5" style="width: 300px;" class="fr-fic fr-dii"> <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-c6ee59f0-dff1-4747-a0bc-0b8914bcef7e" style="width: 300px;" class="fr-fic fr-dii"> </li><li>Refresh the page to see your new payment method <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-835c29d9-1e32-45d4-936a-16018c7e931b" style="width: 567px;" class="fr-fic fr-dii"> </li><li>Click into the new payment method and select &quot;Move Subscriptions Here&quot; <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-fcad3204-c4c5-4fae-a871-a92d9b1d379c" style="width: 412px;" class="fr-fic fr-dii"> </li><li>Select the subscriptions you wish to move to the new payment method and click &quot;Move Subscriptions&quot; <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-cc2ae5b5-2877-4194-9750-0ad27e10c13b" style="width: 300px;" class="fr-fic fr-dii"> </li><li>You should now see your subscriptions under the new payment method and be all set! <img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/undefined-4b0120f4-139e-470c-88e6-fff9cde07a5b" style="width: 359px;" class="fr-fic fr-dii"></li></ol> *If you are looking to switch from a credit card to PayPal, there are a few extra steps to take. Please see <a href="https://help.owlcrate.com/en-US/can-i-switch-my-payment-method-from-a-credit-card-to-paypal-or-vice-versa-113436">THIS ARTICLE</a> for more information.

How do I update my Payment Details?

Shipping rates vary depending on location.
USA: $11.99 per box.
Canada: $19.99 per box
Worldwide: Various - please see this article for a list of international rates.
 
The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the

Shipping rates vary depending on location and the type of subscription you have.Book &amp; Goodies Subscriptions USA:&#xA0;$11.99 - $13.99 per box * Canada:&#xA0;$19.99 per box Worldwide: Various - <a href="https://help.owlcrate.com/en-US/do-you-ship-to-my-country-international-shipping-rates-113416">please see this article</a> for our list of international shipping rates.Book Only Subscriptions USA:&#xA0;$9.99 - $11.199 Canada:&#xA0;$14.99 per box Worldwide: Various - <a href="https://help.owlcrate.com/en-US/do-you-ship-to-my-country-international-shipping-rates-113416">please see this article</a> for our list of international shipping rates. The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the US, you will be charged $104.97 USD for the subscription and 3 x $11.99 USD for shipping.Please note: The above, fixed shipping rates are for our regular monthly subscription shipments. For any past boxes, books, and items purchased through the shop, shipping will be calculated at checkout. *****All prices are in USD. Any applicable State, Provincial or National (EU VAT, AUS GST, etc) taxes are applied at checkout.*US shipping rates vary for Alaska, Hawaii, and other territories. Some territories will be $26.99 USD ($21.99 USD for Book Only)

How much does shipping cost?

We currently ship to most countries but not all*. Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe! 
Here's a list of our current International Shipping Rates (as of 6/28/2020):
Popular Destinat

Do you ship to my country?

Skipping is easy! You can skip within your customer account or by emailing support@owlcrte.com

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Barlow, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When logging into your customer account, you always want to log in through&#xA0;<a href="https://www.owlcrate.com/">owlcrate.com</a>.&#xA0;If you are on the monthly plan and would like to skip a box, you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My Subscriptions. On the next page, expand the active subscription box by clicking the [+] and you will then see the&#xA0;SKIP RENEWAL option on the left. Step 1:<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screen_Shot_2022-11-02_at_6.21.56_PM-f0545a5d-3fde-463f-a5e2-2c3521a88c45.png" style="width: 686px;" class="fr-fic fr-dib">Step 2:<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screen_Shot_2022-11-02_at_6.14.32_PM-a866242d-6f6e-4eb1-924d-6c57cc93dcfd.png" style="width: 683px;" class="fr-fic fr-dib"> Step 3:<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screen_Shot_2022-11-02_at_6.25.49_PM-94b07630-fba9-4ffa-ab0f-014d8a394a92.png" style="width: 645px;" class="fr-fic fr-dib"> Note: Be sure to skip before your renewal goes through on the 1st of that month. If you forget and a charge goes through, please email customer support as you will no longer be able to skip that box through your customer account.If you are on the 3-Month or 6-Month plan and wish to skip a box, please email&#xA0;<a href="mailto:support@owlcrate.com">support@owlcrate.com</a>&#xA0;and we can sort that out for you.&#xA0;Note: If you skip a multi-month plan through your customer account, you will not be skipping one box but an entire 3- or 6-Month cycle.&#xA0; ** The is no limit on how many times or how often you skip. **&#xA0;

How do I skip a box?

We're sorry to see you go but understand if you need to take a break!
Find step-by-step instructions on how to cancel here.

We&apos;re sorry to see you go but understand if you need to take a break!To cancel your subscription, you just need to log into your account in general and click&#xA0;MANAGE SUBSCRIPTIONS or My Subscriptions.&#xA0;<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-09_at_7.29.15_PM-18b9f271-a5dd-4e91-99ab-2d39bd4d2373.png" style="width: 688px;" class="fr-fic fr-dib">On the next page, you can expand the active subscription box by clicking the [+]. At the bottom right, you will see Membership Options. You can cancel your subscription there.<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-09_at_7.28.58_PM-6856e84e-1d6f-40bd-94ec-0476abf3c371.png" style="width: 692px;" class="fr-fic fr-dib"> You will be given a few options before cancelling but you can also continue on and cancel your subscription.<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-09_at_7.35.17_PM-b3fd488d-844d-4766-af22-65699bfea701.png" style="width: 679px;" class="fr-fic fr-dib"> You will be prompted to give a reason for cancelling. Once you have done that, a Continue button will appear.<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-09_at_7.36.22_PM-0cfc2196-9b6d-4ea8-978b-b8d44ecba8c9.png" style="width: 677px;" class="fr-fic fr-dib"> There will be one more box with an option to Pause for Three Months instead of fully cancelling<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-09_at_7.39.25_PM-8255a1eb-13c3-4f63-b1ef-0bd1bdb22b55.png" style="width: 674px;" class="fr-fic fr-dib">&#xA0;but this is the last step. Clicking &quot;Cancel Subscription&quot; is the last action. Please Note:&#xA0; Cancelling only affects future renewals, it doesn&apos;t trigger an automatic refund. Any boxes that have already been paid for at time of cancellation will still be shipped. If you need to cancel any unshipped boxes, please email us at <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.

How do I Cancel my Subscription?

Getting an error or stuck on one checkout page? Not to worry, this is usually a simple fix! Instructions here!

Getting an error or stuck on one checkout page? Not to worry, this is usually a simple fix!We have found a couple of customers have been getting an error during the checkout process, usually when clicking the Continue to Payment button.&#xA0;The first thing to look for is the question at the bottom left of your cart - How did you hear about us?<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2023-03-28_at_9.28.22_AM-15654b23-b919-44da-9cb5-026298294f0e.png" style="width: 692px;" class="fr-fic fr-dib">Once you have answered that question, you will be able to move on to payment. If you are still having trouble, this could be a simple cookie issue. You will want to clear the OwlCrate cookies in your browser. While you can clear your cache/cookies in general, you can also clear OwlCrate cookies specifically. ** This cookie-clearing method should work for any other issue you may be having at checkout **&#xA0;If you are using Chrome, you can follow these steps.From the top right corner dropdown in Chrome, open your Settings:<img data-fr-image-pasted="true" src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-24_at_3.37.06_PM-443387db-caf1-4b57-bdbf-9a890d95312a.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 531px;" id="isPasted" class="fr-fic fr-dib"> From your setting, choose Privacy and Security:<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-24_at_3.37.33_PM-ef653803-fed3-448b-93f4-ac13f4005b49.png" style="width: 519px;" class="fr-fic fr-dib">Then choose Cookies and Other Site Data:<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-24_at_3.38.00_PM-f9726a6b-113b-4b76-aff5-8f32980a68e0.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; width: 580px;" class="fr-fic fr-dib"><strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Scroll down a bit and choose See all Site Data and Permissions:<img src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-24_at_3.38.28_PM-d3f4e054-1bc8-4171-af3c-37f8bb4df317.png" style="width: 614px;" class="fr-fic fr-dib"> Next, Remove owlcrate.com:<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-24_at_3.39.04_PM-136abe55-61a7-4f4f-9dca-d00c8729ceec.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; width: 620px;" class="fr-fic fr-dib fr-fir"><strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Lastly, confirm clearly owlcrate.com:<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/ZPB9rx110gxWVa3O/Screenshot_2022-11-24_at_3.39.24_PM-8e45dd0f-f399-42e7-b4bb-1137184bcdde.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; width: 541px;" class="fr-fic fr-dib"> Head back to <a href="//owlcrate.com">owlcrate.com</a> and refresh your page. You should be able to try again!If you are still having an issue, please take a screenshot of the error and email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>. We will do our best to help you in a timely manner.&#xA0; Not using Chrome and unsure how to clear your cookies? Search &quot;how to clear cookies from a specific site&quot; and you should be able to find instructions easily.&#xA0;

I am getting an Error at Checkout and can't move on to Payment.

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OwlCrate

The Top Ten

What are the new Quarterly Subscriptions?

Will the Quarterly Subscriptions replace current YA/Adult?

How much will the quarterly subscriptions cost?

Why are your asking us to pay $25 upfront?

How long do I have to buy a ticket?

Can I cancel my order/ticket if I change my mind?

I am an active YA/Adult subscriber. Can I simply switch to a new subscription later?

Will I be able to skip boxes on the quarterly subscriptions?

Can I combine shipping if I have more than one subscription?

What month will each subscription renew? Will they be staggered?

When we we know the theme for the first quarterly subscription books?

Can we expect the same types of design elements with the quarterly subscriptions that we get with the current YA and Adult books?

Will the new quarterly subscriptions be YA or Adult?

Will Media Mail be a shipping option for these new subscriptions?

NEW Quarterly Subscription Plans (Coming 2025)

What is OwlCrate?

How much do boxes cost?

How does the waitlist work?

How do I know I won't already own the book you send me?

Do you include sequels in your boxes?

Can I switch from one subscription type to another?

OwlCrate Loyalty Program

Join the OwlCrate Collective!

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Boxes

Special Edition One-Per-Person Policy (2024)

Into the Grishaverse: Shadow and Bone Shipping Details

Special Edition Books and Boxes FAQ

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

My box is missing an item!

One of my items arrived damaged!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

I've Received My Box

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

Accounts

What currency do you use?

What types of payment do you accept?

VAT for Products Shipping to the EU

Do you accept POs for schools or libraries?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

How does the Wait List work?

Subscribing

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

How do I update my payment details?

Can I switch my payment method from a Credit Card to PayPal or vice versa?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

Do you ship to my country? (International Shipping Rates)

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Shipping & Tracking

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

How to Skip a Box

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?