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The Top Ten

10 articles

Ozwald the Owl presents our Top Ten FAQ!

Articles

How do I purchase a One-Time Gift?

Thank you for wanting to give the gift of OwlCrate! To start, you just need to head over to owlcrate.com and hover over the SUBSCRIBE tab at the top of the main page: Chose the 'SEND A GIFT' option for OwlCrate or OwlCrate Jr.  On the next page, you

What do I do if one of my items arrived damaged?

We are sorry to hear one of your items was damaged in shipping. We do our best to make sure everything is packed safely and securely in your box but things can get bumped about in transit. Damaged Item: If you have a damaged item, please send a clear

What's the deal with Special Edition Books and Boxes?

We love being able to offer Exclusive OwlCrate and OwlCrate Jr Books and Special Edition Boxes! These books and boxes are completely separate from our regular monthly subscription boxes and must be purchased individually through our shop.Active subsc

When will my order ship?

Our monthly boxes generally ship between the 15th and 20th of each month within the US. Once your box ships, you will receive an email with your shipping notification and tracking number. Delays can happen but we have been keeping a Shipping Updates

How do I update my Shipping Address?

New Website! (white and teal) To update your address, you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My Subscriptions (both in teal). On the next page, you can expand the active subscription box by clicking the [+

How do I update my payment details?

How to update your payment information:. *Please note that we currently only allow one method of payment to be kept on file within a single customer account.  If you are looking to use multiple payment methods for different subscriptions, you'll need

How much does shipping cost?

Shipping rates vary depending on location. USA: $8.99 per box. Canada: $14.99 per box Worldwide: Various - please see this article for a list of international rates.   The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the

Do you ship to my country?

We currently ship to most countries but not all*. Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe!  Here's a list of our current International Shipping Rates (as of 6/28/2020): Popular Destinat

How do I skip a box?

New Website! (owlcrate.com) If you are on the monthly plan and would like to skip a box, you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My Subscriptions (both in teal). On the next page, expand the active subscrip

How do I Cancel my Subscription?

New Website! (white and teal) We're sorry to see you go but understand if you need to take a break! To cancel your subscription, you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My Subscriptions (both in teal). On t