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The Top Ten

Ozwald the Owl presents our Top Ten FAQ!

How do Special Edition sales work?

We love being able to offer exclusive OwlCrate editions! Here are the details.

What happens in a sellout situation when I am an active subscriber?

It has been some time since we have been in a full sellout situation but we do have procedures in place. When putting together our boxes and choosing our books, we are typically working about six months in advance. As a result, we are unable to up ou

What do I do if one of my items arrived damaged?

We are sorry to hear one of your items was damaged in shipping. Please email a photo of the damages to [email protected] and we will be happy to help.

When will my order ship?

Our monthly boxes generally ship between the 15th and 20th of each month within the US. Shops order usually ship within 3-6 business days of being purchased.

How do I update my Shipping Address?

Easy steps to update your Shipping Address.

How do I update my Payment Details?

Easily add new Payment Details to your account.

How much does shipping cost?

Shipping rates vary depending on location. USA: $11.99 per box. Canada: $19.99 per box Worldwide: Various - please see this article for a list of international rates.   The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the

Do you ship to my country?

We currently ship to most countries but not all*. Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe!  Here's a list of our current International Shipping Rates (as of 6/28/2020): Popular Destinat

How do I skip a box?

Skipping is easy! You can skip within your customer account or by emailing [email protected]

How do I Cancel my Subscription?

We're sorry to see you go but understand if you need to take a break! Find step-by-step instructions on how to cancel here.

I am getting an Error at Checkout and can't move on to Payment.

Getting an error or stuck on one checkout page? Not to worry, this is usually a simple fix! Instructions here!