While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

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Looking for help with your OwlCrate order?  Browse our Help Center for the answer, or reach out to our support team at support@owlcrate.com.

OwlCrate Help Center

Attention Laini Taylor fans!

Ozwald is so excited about our new Licensed Author Collection he can barely contain his HOOT HOOTS!

Find shirts, mugs, tumblers, and more HERE!

Brand New Licensed Author Collection!

Ozwald the Owl loves to chat so thanks for stopping by!

We are sorry to hear one of your items is missing or damaged. Our team works hard to ensure all items are included and packed safely and securely in your box. However, things can get missed and items can get bumped about in transit.

If you are missing an item in your box, please send an email to [support@owlcrate.com,](mailto:support@owlcrate.com,) letting us know the box you received and the item that was missing.

If you have a damaged item, please send a clear photo or two of the damages to support@owlcrate.com. We will be happy to send a replacement.

Damaged Books:
Please review this article.

Unsigned Book:
Please review this article.

When emailing support, please let us know the email address attached to your account so we can easily find your order and shipping address.

I have a box with a Missing / Damaged Item.

Thanks for wanting to chat today! Ozwald and his owl friends are here to help!

If you need to update your address for future boxes, you just need to log into your customer account through owlcrate.com and click MANAGE SUBSCRIPTIONS.

On the next page, you can expand the active subscription box by clicking the [+]. You will then see a teal [>] next to your current address. When you click that arrow, a window will open so you can enter your new shipping address. To confirm, click UPDATE SHIPPING ADDRESS.

Note: Be sure to update your shipping address before your renewal goes through on the 1st. If you updated your address after your renewal has already gone through, your box will still be shipped to the old address. Changes made after your renewal will only take effect with your next scheduled renewal. If you do need to update your address for the current month, please contact support@owlcrate.com as soon as possible. We will be able to update your address for you as long as your shipment hasn't been processed.

*** If you need to update an order from the shop, please email support@owlcrate.com as we need to update that address from our end. Shop orders are not affected by subscription changes. ***

* Updating your Billing Address does not affect your Shipping Address.

I need to update my Shipping Address

While our owls are flying about delivering your boxes, Ozwald is here to help with all your questions!

Shipping times are dependent on your purchase.

Monthly Subscription Boxes typically ship between the 15th and 20th of the month and, once your box ships, you will receive an email with your shipping notification and tracking number.

Shop Orders including past boxes, books, and items typically ship within 2-6 business days of being purchased. Once your order ships, you will receive an email with your shipping notification and tracking number.

Special Edition Pre-Orders will have a general ship date mentioned in the shop listing. We will have more specific information available as we get closer to that date.

Our Shipping Updates Page will always have the most up-to-date information on monthly boxes and pre-orders.

Delivery times can vary depending on where you live. You can find more information HERE.

When will my order ship?

Giving a gift is great fun and Ozwald is here to tell you how!

If you don't wish to purchase a renewing subscription and would prefer to send a one-time gift to yourself or someone else, just choose the Send A Gift option from the SUBSCRIBE dropdown at the top of our home page.

There are two gifting options:

Start Immediately With the Upcoming Box: With this option, the subscription will automatically start with the current month's box - the box being advertised on the main page of the website at time of purchase.

Send Gift As Email: With this option, the recipient will be sent an email on the send-date you choose at checkout. They can then claim the gift at their convenience. The subscription will start with whichever box is currently available when they claim the gift.

For step-by-step instructions and more information, please visit our Support Centre.

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