How do I Cancel my Subscription?Updated 4 months ago
New Website! (white and teal)
We're sorry to see you go but understand if you need to take a break!
To cancel your subscription, you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My Subscriptions. On the next page, you can expand the active subscription box by clicking the [+]. At the bottom right, you will see Membership Options. You can cancel your subscription there.
You will be given a few options before cancelling but you can also continue on and cancel your subscription.
You will be prompted to give a reason for cancelling. Once you have done that, a Continue button will appear.
There will be one more box with an option to Pause for Three Months instead of fully cancelling but this is the last step. Clicking "Cancel Subscription" is the last action.
Cancelling only affects future renewals, it doesn't trigger an automatic refund. Any boxes that have already been paid for at time of cancellation will still be shipped. If you need to cancel any unshipped boxes, please email us at [email protected].
Old Website! (white and red)
** While we are trying to switch everyone over to our current platform, a few of you are still on the old platform. If you would like to switch to our updated site, please email [email protected] for instructions and a coupon! **
We'll be sad to see you go, but here's how to cancel your OwlCrate subscription:
1. Login to your OwlCrate Account using the 'LOGIN' button at the top-right of the navigation bar.
2. Once you're logged in, find the subscription you wish to cancel (subscriptions are shown on the left-hand side of the Account Settings page) and click 'EDIT':
3. From here you can make many modifications to your subscription (you can choose to SKIP a month, rather than cancel if you are just looking to avoid next month's renewal). At the bottom of the page you will see the CANCEL SUBSCRIPTION button - click this:
4. From here, simply select the reason you chose to cancel your subscription (this feedback helps us improve our service) and click the YES, PLEASE CANCEL button. Once this is done, your subscription will be successfully cancelled and you'll receive our cancellation e-mail shortly after. We'll still ship you any remaining boxes left in your plan, but your subscription will not renew at the end of its term.
If you have any further questions about cancelling, please reach out to us at [email protected].
** If you have cancelled your subscription and wish to start receiving more boxes, you can head over to owlcrate.com and purchase a new subscription, setting up an account on our current website/platform. **