Subscriber Exclusive & Store Exclusive Collections
FAQs regarding apparel and other exclusive items purchased from our Store Exclusives Collection.
What is the difference between Subscriber Exclusives and Store Exclusives?
Many of the collections in our online store are available to everyone - Flowers Collection, Proud Reader Collection, etc. In 2026, we are launching our Subscriber Exclusives Collections. You will only be able to access these collections if you are an
How do the Subscriber Exclusive Collections work?
Each month, active subscribers will get exclusive access to a small collection of apparel and/or goodies that will match the theme of your subscription. YA, Adult Fantasy, Romance, Romantasy, and Horror will all get their own special collections for
How do I qualify for Subscriber Exclusives?
For access to the Subscriber Exclusive Collections, you simply need to be an active subscriber. You will have access to the items that coincide with your active subscription. If you have more than one subscription, you will have access to more items.
When will the Subscriber Exclusive Collections be available?
While most of the Store Exclusive Collections are available all year long, the Subscriber Exclusive Collections will only be available for one month. Items will become available on the 1st of the month and will remain active until the end of that mon
Is there a limit to how many Exclusives items I can purchase?
Inventory for these items is not limited, so you are able to order multiple items if you want to - be it in the same transaction or different transactions throughout the month.
If I miss out on a Subscriber Exclusive item, can I order it later?
Subscriber Exclusive items are only available for a limited time. They will only be available for the same month as the subscription theme they are curated for.
Can I cancel my Exclusive Collection order?
Generally, all Subscriber and Store Exclusive Collection sales are final. If you need to cancel an order, please contact us immediately, and we will do everything we can to help. Please note: Once an item has been put into production, we can no longe
Can I return/exchange a Exclusive Collection item?
Unfortunately, all Subscriber and Store Exclusive Collection sales are final. Due to the nature of made-to-order products, we are unable to accept returns or offer exchanges. Please make sure you are choosing the correct size and colour before checki
Can Exclusive items be combined with other items in the store?
While you can purchase all your items in one transaction, Exclusive Collection items will be shipped separately from other items in your order. Shipping rates for items in the Exclusive Collections are separate from the shipping rates calculated for
Can I add an Exclusive item to my monthly box?
As many of the Exclusive Collection items are created and shipped directly to you from an alternate location, they cannot be added to your monthly subscription box. While you can purchase all your items in one transaction, Exclusive items will be shi
How much does shipping cost?
Shipping rates are automatically calculated at checkout and are dependent on many factors - the number of items being purchased, the type of item, where you are located, and the location from which those particular items will be shipped. When multipl
Will I be charged any extra customs/duty fees when my order arrives?
The items in our Subscriber and Store Exclusive Collections are manufactured at a variety of locations/countries, depending on the type of item you are purchasing. Because of this, there is a chance you may be charged extra customs/duty fees if your
How long will it take for my order to arrive?
As with all OwlCrate orders, shipping will vary depending on where you live. Where your order is shipped from will depend on where you live and the types of items you have purchased. You will receive a shipping notification and tracking number when y
My item is misprinted/defective.
We are sorry to hear your item has some printing errors or other imperfections. We are happy to offer a refund or a replacement. Any claims for misprinted, damaged, or defective items must be submitted to OwlCrate within 14 days of the item being rec
I only received one of my items. Where is the rest of my order?
Many of our Subscriber and Store Exclusive Collection items are shipped directly to you from the printer. Different printers specialize in different items, so there is a chance your order will be shipped in multiple packages. Shipping times for item
Why does my shirt smell weird?
Not to worry, that's normal!. With Direct-To-Garment (DTG) printing, you might notice a vinegar-like smell on your new item. This is a result of the fixation agent, which supports the chemistry of the ink to form strong bonds with the fabric. The sme
How to care for your printed Store Exclusive items.
Thanks so much for purchasing from Exclusive Collections!. Most fabric items (shirts, totes, blankets, etc) will have similar care instructions. If you have any extra questions or concerns, please email [email protected]. Mugs:While the mugs are m
Important things to note...
Thank you for shopping our Subscriber and Store Exclusive Collections!. Here are a few extra things to keep in mind as you place your order. Due to the nature of made-to-order products, we are unable to accept returns or offer exchanges. Please make