What types of payment do you accept?
We accept most major credit cards and PayPal.
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Subscribing and Purchases
More information about how to subscribe to OwlCrate.
What currency do you use?
All our prices are in USD.
Can I use more than one coupon at checkout?
General Coupon Codes. For the most part, only one coupon can be applied at checkout. Not all coupons are valid for all items in the shop. Some coupons are only for shop items and others are only for subscriptions.Limited Edition books and boxes are u
How to redeem Reward Points for Coupon Codes
When you log into your OwlCrate customer account, there is a Reward Points section. Within that section, you can redeem your reward points. Simply click the Get Reward button under the amount of points you wish to redeem, and you will get an LL- coup
I forgot to use my coupon at checkout. Can you apply it for me?
Unfortunately, we are unable to retroactively apply coupons to a completed purchase. With the way coupons are created and used in our system, it is best for them to be entered at checkout so that they can be accurately tracked, as opposed to us cance
VAT for Products Shipping to the EU
VAT for EU customers will be applied at checkout.
During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?
Email us at [email protected] as soon as possible, and we can take a look at your account.
Credit Card Declines
Not to worry. There can be a simple explanation. Read here for more information.
If you are a Canadian company, why are your prices in US Dollars?
There are a few factors as to why we chose USD. Read here for more information.
I want to sign up to OwlCrate, but the site says you're sold out. What should I do?
If subscriptions spots have filled up, and the site is in sold-out mode, you will be prompted to join the Wait List,
How does the waitlist work?
Once new subscription spots become available, we will start reaching out to those on the list, in small batches and in the order in which they joined.