If you are a new subscriber, you will be charged for your first box at checkout and charged for your next box on the 1st of the following month.

If you are a new subscriber, you will be charged for your first box at checkout and charged for your next box on the 1st of the following month.If you are on the 3-Month or 6-Month plan, you will be charged on the 1st of each third month or sixth month, paying for 3 or 6 boxes upfront before your next scheduled renewal.Renewal day is always the 1st of the month. That being said, depending on your timezone, the system may try to charge your account late on the 30th/31st. If you need to skip a renewal, be sure to do so before the 30th/31st. For more on skipping a box, see our <a href="https://help.owlcrate.com/en-US/how-do-i-skip-a-box-114109" rel="noopener noreferrer" target="_blank">How Do I Skip a Box</a> article.You will always be charged for the same subscription cycle. For example, if you purchased a 6-Month plan, it won&#x2019;t switch to Monthly after you have received your first six boxes. You will renew for another 6-Month cycle. If you want to change your plan, you can do so in your customer account. Changes will always take effect with your next scheduled renewal.&#xA0;For information on how to switch subscription plans, see our&#xA0;<a href="https://help.owlcrate.com/en-US/change-your-productplan-150320" target="_blank" rel="noopener noreferrer"></a>Changing Your Product/Plan&#xA0;article. Remember, if you wish to switch plans, to do so before renewal day.&#xA0;SummaryMonth-to-Month plans: Renewals take place on the 1st of each month. You will be charged for that month&apos;s box only unless you have changed your plan.3-Month plans:&#xA0;Renewals take place on the 1st of the month. After you have received 3 OwlCrates, you will be charged again for a new 3-Month cycle, unless you have changed your plan.6-Month plans:&#xA0;Renewals take place on the 1st of the month. After you have received 6 OwlCrates, you will be charged again for a new 6-Month cycle, unless you have changed your plan. &#xA0;&#xA0;&#xA0;

When will I be billed for my first box and when will my subscription renew?

** This is a shortened version of our Sellout Policies and Procedures (2024) **. It has been some time since we have been in a full sellout situation but we do have policies and procedures in place. When putting together our boxes and choosing our bo

** This is a shortened version of our&#xA0;<a href="https://help.owlcrate.com/en-US/392778-0713e9cb1c0f4caabdbe2db273e4bb1d" rel="noopener noreferrer" target="_blank">Sellout Policies and Procedures (2024)</a> ** It has been some time since we have been in a full sellout situation but we do have policies and procedures in place.When putting together our boxes and choosing our books, we are typically working about six months in advance. As a result, we are unable to up our numbers at the last minute. This means, that even if you are an active subscriber, spots are still limited.Due to the limited amount of spots we have available each month, we encourage subscribers to ensure their payment details are up to date so their renewal goes through successfully on the 1st of the month. Failed renewals happen but the system will always try to charge your card again the next day.After the 5th we are unable to guarantee your renewal will before the current month&apos;s box. If your renewal goes through after we have sold out, that payment will be for the next month&apos;s box. If you are unsure what box you will be receiving, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.Things to remember:<ul><li style="font-size: 16px;">Even in a sellout situation, your subscription will still renew as usual as these actions are automated within the system.</li><li style="font-size: 16px;">All subscriptions affected by the sellout will be updated after the 19th of the month, resetting the correct renewal dates.<ul style="font-size: initial;"><li style="font-size: 16px;">Example: If you renewed during a sellout on December 6th, your renewal date will still show as January 1st. After the 19th, when the site is updated, your renewal date will be pushed to February 1st, as your payment for January was already taken.</li></ul></li><li style="font-size: 16px;">If you skipped a month during a sellout and then changed your mind, we are unable to unskip for you.</li></ul>

What happens in a sellout situation when I am an active subscriber?

No need to panic! A failed renewal should be an easy fix! Details here.

No need to panic! A failed renewal should be an easy fix!The most common reason for a failed renewal is that your card on file has expired or your account doesn&apos;t have the funds available. Please double check your payment details and <a href="https://help.owlcrate.com/en-US/how-do-i-update-my-payment-details-114103" rel="noopener noreferrer" target="_blank">add a new credit card</a> if needed.Our system will attempt to charge your account 8 times between the 1st and the 18th of the month. After 8 failed attempts, your subscription will be automatically cancelled. This is not the end! If you get your payment details in order, email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we will be happy to manually renew your subscription for the current month&apos;s box, as long as boxes are still available.&#xA0;If you&apos;re an international customer, your bank may be blocking the transaction from going through. Some banks have strict policies for blocking online international transactions. Please contact your bank and let them know that you authorize charges from OwlCrate. This should allow them to remove the block and your subscription should renew without issue in the future.Due to the limited amount of spots we have available each month, please ensure your payment details are up to date and your renewal goes through by the 3rd of the month. After the 3rd we are unable to guarantee your renewal will before the current month&apos;s box. If your renewal goes through after we have sold out, that payment will be for the next month&apos;s box. If you are unsure what box you will be receiving, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.&#xA0;Please note: If you DO NOT want your renewal to go through, please ensure you <a href="https://help.owlcrate.com/en-US/how-do-i-cancel-my-subscription-114111" rel="noopener noreferrer" target="_blank">cancel your subscription</a>, as our system will keep trying to charge the card otherwise. A failed renewal is not a cancellation.&#xA0;If you simply want to skip a box before your renewal goes through, just email <a href="mailto:support@owlcrate.com">support@owlcrate.com&#xA0;</a>and we can sort that out! Extra InformationReasons Renewals Fail:While an expired card and insufficient funds are the common reasons for a failed renewal, here is a more details list.&#xA0;<ol><li>The most common is Insufficient Funds which we can all relate to. Many bills and payments come out on the first of the month for many people and sometimes a bank will block a payment due to the funds not appearing to be available, even if your statement says you have it.</li><li>Expired Credit Card. This is a double-edged sword because it works both in the customer&apos;s favour, and against them. With most credit card companies, if you receive a new card after your current one has expired, any recurring charges, like monthly subscriptions, will still be processed, even if the card on file looks expired. This is great if you forget to update your payment details when you get a new card. On the other hand, your card can be processed for months with the expired date and then suddenly not renew because it is indeed expired. This is why we always send renewal notifications a few days before renewals are processed so people can check their payment details (and shipping address) are correct and make any changes if needed.</li><li>Sometimes it is just technology in general. It could be our system communicating with your bank, or your bank misreading something. As great as automation is, there are unexpected glitches and delays. This is why our system attempted more than one charge over a course of several days.</li><li>Banks in general. Often, people reach out on the 1st that they had a failed renewal and when a support agent looks at their account, the reason the system gives is simply &quot;Card Declined&quot; and no other explanation. For some reason, the bank declined the charge. In most of these cases, an agent can simply click &quot;process now&quot; for that month&apos;s charge and it goes through just fine. Sometimes, a customer will need to contact their bank.</li><li>Banks block the charge. Sometimes, for whatever reason, a bank simply blocks a charge. In these cases, the customer needs to reach out to their bank, letting them know they authorize charges from OwlCrate. It seems this happens with international customers more than customers in the US.</li></ol>&#xA0;

My renewal failed. I don't want to lose my subscription! What can I do?

Easily add new Payment Details to your account.

When logging into your customer account, you always want to log in through<a href="https://www.owlcrate.com/">&#xA0;owlcrate.com</a>To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;The next page is the default landing page for your subscriptions. To update your payment details, click the Address &amp; Payment Details button on the right.Below &#x201C;Your Info&#x201D;, click the Manage Payment Methods button.Choose the card details you wish to update and click Edit.In the pop-up, click the Send Edit Payment Link.Click the View Payment Information in the email you receive.On the new page, update your details and save by clicking Update Card at the bottom of the page.Visual step-by-step instructions are below.<hr>If you have any issues updating your payment details, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we will be happy to help!<hr> Visual Step-by-Step Instructions:To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-7f721ce5-33c3-4599-b396-bef648e95e92-screenshot%202024-10-02%20at%2011.09.12%E2%80%AFam.png" style="width: 632px;" class="fr-fic fr-dib fr-fil">The next page is the default landing page for your subscriptions. To update your payment details, click the Address &amp; Payment Details button on the right.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-41c71dd2-1e48-4971-9f8d-8a5f53ee3200-screenshot%202024-10-02%20at%2011.19.13%E2%80%AFam.png" style="width: 640px;" class="fr-fic fr-dib fr-fil">Below &#x201C;Your Info&#x201D;, click the Manage Payment Methods button.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-d06a8789-fe4b-449b-814e-7c2f8128b645-screenshot%202024-10-02%20at%2012.21.58%E2%80%AFpm.png" style="width: 635px;" class="fr-fic fr-dib fr-fil">Choose the card details you wish to update and click Edit.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-c046c07d-b92a-4236-befe-6687720effe9-screenshot%202024-10-02%20at%2012.28.17%E2%80%AFpm.png" style="width: 621px;" class="fr-fic fr-dib fr-fil">In the pop-up, click the Send Edit Payment Link.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-fb034c65-afb6-47e7-b6f4-6e59e2d17cb1-screenshot%202024-10-02%20at%2012.29.30%E2%80%AFpm.png" style="width: 622px;" class="fr-fic fr-dib fr-fil">Click the View Payment Information in the email you receive.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-da5766b0-90be-4ef7-ac80-bf18478db56f-screenshot%202024-10-02%20at%2012.31.36%E2%80%AFpm.png" style="width: 620px;" class="fr-fic fr-dib fr-fil">On the new page, update your details and save by clicking Update Card at the bottom of the page.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-94cd093b-543f-4785-b95a-2409a5837898-screenshot%202024-10-02%20at%2012.31.54%E2%80%AFpm.png" style="width: 645px;" class="fr-fic fr-dib fr-fil">You&apos;re done!You can confirm the update by heading back to your customer account and checking your listed payment details.

How do I update my Payment Details?

If you’ve reactivated a previously canceled subscription, your new subscription cycle will start with the next month’s box.

If you&#x2019;ve reactivated a previously cancelled subscription, your new subscription cycle will start with the next month&#x2019;s box - you will see your next renewal date listed in your account. If you wish to renew immediately for the current month&apos;s box, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we will be happy to manually renew your subscription as long as the current month&apos;s boxes are still available.
Note: If you previously cancelled a subscription on the 3-Month or 6-Month plan and received a refund for unshipped boxes, or skipped a renewal before cancelling, please reach out to <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> so we can make sure your subscription is on track for the current box!

I just reactivated my subscription. Which box will I be getting?

While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

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OwlCrate

Information on Renewal Day and how to update your payment details.

Billing and Renewals

How do Limited Edition Sales work?

What do I do if one of my items arrived damaged?

When will my order ship?

How do I update my Shipping Address?

How to Skip/Unskip a Box (Monthly Plan)

How much does shipping cost?

Do you ship to my country?

How do I Cancel my Subscription?

The Top Ten

What is OwlCrate?

How much do boxes cost?

Adult Romance, Adult Romantasy, and Adult Fantasy - What's the difference?

Categorizing Paranormal Romance - OwlCrate's Version

How Spicy will the Adult Books be? - OwlCrate Spice Meter

How does the waitlist work?

Do you include sequels in your boxes?

What can I expect to find in my monthly book box?

Can I switch from one subscription to another?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Subscriptions

Limited Edition One-Per-Person Policy (2024)

Why is the Shipping Rate for a Limited Edition Book Only more than the Book Only Subscription?

When will my Pre-Order ship?

Limited Edition Book, Boxes, and Pre-Orders

My shipping notification listed multiple items but one is missing!

My Book & Goodies Box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

How do I know I won't already own the book you send me?

Receiving Your Box

Can I use more than one coupon at checkout?

How to redeem Reward Points for Coupon Codes

I forgot to use my coupon at checkout. Can you apply it for me?

Do Reward Points/Coupons apply to shipping?

Can I use my LL- coupons with other coupons/Gift Cards?

Why can't I redeem more than 400 points?

Why does my $20 coupon only save me $9.99? (for example)

Do Reward Points or coupons expire?

How do the VIP Tiers work?

Join the OwlCrate Collective!

Rewards, Coupons, and the OwlCrate Collective

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

Can I switch from one subscription type to another?

Accounts

What types of payment do you accept?

What currency do you use?

What box/book am I getting? When do you switch from one month to the next?

Can I cancel my order?

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

Subscribing and Purchases

Do you ship to my country? (International Shipping Rates)

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Can I combine shipping if I have more than one subscription?

Shipping & Tracking

Why isn't my tracking updating?

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

VAT for Products Shipping to the EU

OwlCrate International Customers

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

Are there times I am not allowed to skip?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?