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Billing and Renewals

Information on Renewal Day and how to update your payment details.

When will I be billed for my first box and when will my subscription renew?

If you are a new subscriber, you will be charged for your first box at checkout and charged for your next box on the 1st of the following month.

What happens in a sellout situation when I am an active subscriber?

** This is a shortened version of our Sellout Policies and Procedures (2024) **. It has been some time since we have been in a full sellout situation but we do have policies and procedures in place. When putting together our boxes and choosing our bo

My renewal failed. I don't want to lose my subscription! What can I do?

No need to panic! A failed renewal should be an easy fix! Details here.

How do I update my payment details?

Easily add a new payment method to your account.

Can I switch my payment method from a Credit Card to PayPal or vice versa?

Switching payment methods is easy but may require a few steps. Details here.

I just reactivated my subscription. Which box will I be getting?

If you’ve reactivated a previously canceled subscription, your new subscription cycle will start with the next month’s box.