OwlCrate logo
OwlCrate logo

All articles

Billing and Renewals

5 articles

Information on Renewal Day and how to update your payment details.


When will I be billed for my first box and when will my subscription renew?

If you are a new subscriber, you will be charged for your first box at checkout and charged for your next box on the 1st of the following month. If you are on the 3-Month or 6-Month plan, you will be charged on the 1st of each third month or sixth mo

My renewal failed. I don't want to lose my subscription! What can I do?

No need to panic! A failed renewal should be an easy fix! The most common reason for a failed renewal is that your card on file has expired or your account doesn't have the funds available. Please double check your payment information and add a new c

How do I update my payment details?

How to update your payment information:. *Please note that we currently only allow one method of payment to be kept on file within a single customer account.  If you are looking to use multiple payment methods for different subscriptions, you'll need

Can I switch my payment method from a Credit Card to PayPal or vice versa?

Unfortunately, our system doesn't allow you to switch from a credit card to PayPal within the customer account. As there is an extra verification step required, PayPal can only be used at checkout.  If you do wish to switch to PayPal, you just need t

I just reactivated my subscription. Which box will I be getting?

If you’ve reactivated a previously cancelled subscription, your new subscription cycle will start with the next month’s box - you will see your next renewal date listed in your account. If you wish to renew immediately for the current month's box, pl