Information on Renewal Day and how to update your payment details.
If you are a new subscriber, you will be charged for your first box at checkout and charged for your next box on the 1st of the following month. If you are on the 3-Month or 6-Month plan, you will be charged on the 1st of each third month or sixth mo
No need to panic! A failed renewal should be an easy fix! The most common reason for a failed renewal is that your card on file has expired or your account doesn't have the funds available. Please double check your payment information and add a new c
How to update your payment information:. *Please note that we currently only allow one method of payment to be kept on file within a single customer account. If you are looking to use multiple payment methods for different subscriptions, you'll need
Unfortunately, our system doesn't allow you to switch from a credit card to PayPal within the customer account. As there is an extra verification step required, PayPal can only be used at checkout. If you do wish to switch to PayPal, you just need t
If you’ve reactivated a previously cancelled subscription, your new subscription cycle will start with the next month’s box - you will see your next renewal date listed in your account. If you wish to renew immediately for the current month's box, pl