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Billing and Renewals
Information on Renewal Day and how to update your payment details.
When will I be billed for my first box and when will my subscription renew?
If you are a new subscriber, you will be charged for your first box at checkout and charged for your next box on the 1st of the following month.
What happens in a sellout situation when I am an active subscriber?
** This is a shortened version of our Sellout Policies and Procedures (2024) **. It has been some time since we have been in a full sellout situation but we do have policies and procedures in place. When putting together our boxes and choosing our bo
My renewal failed. I don't want to lose my subscription! What can I do?
No need to panic! A failed renewal should be an easy fix! Details here.
How do I update my Payment Details?
Easily add new Payment Details to your account.
I just reactivated my subscription. Which box will I be getting?
If you’ve reactivated a previously canceled subscription, your new subscription cycle will start with the next month’s box.