You will always be able to access your customer account through our main website, owlcrate.com.

To log into your account, head over to <a href="//owlcrate.com">owlcrate.com</a> and click the &quot;person&quot; icon in the top right corner.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024101105-12179f5a-5543-4449-aa47-9ad3f4678fc6-screenshot%202024-10-10%20at%2010.04.33%E2%80%AFpm.png" style="width: 637px;" class="fr-fic fr-dib fr-fil">You will be taken to a page where you can enter your email address and password.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024101105-c2078846-a000-4d73-b23c-1179cdb9fe62-screenshot%202024-10-10%20at%2010.08.05%E2%80%AFpm.png" style="width: 441px;" class="fr-fic fr-dib fr-fil">When you enter your email address, you will be prompted to enter a code if are registered with the Shop App.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024101105-17a509b8-f45a-4f05-bd6e-e4e1460c9494-screenshot%202024-10-10%20at%2010.08.49%E2%80%AFpm.png" style="width: 431px;" class="fr-fic fr-dib fr-fil">&#xA0;If you are not registered with the Shop App, you can click the X in the top right of the pop-up and enter your password as usual.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024101105-e29bc1c2-884d-418c-bac2-7b09c52d7ba4-screenshot%202024-10-10%20at%2010.09.06%E2%80%AFpm.png" style="width: 438px;" class="fr-fic fr-dib fr-fil">Clicking SIGN IN will take you to your account dashboard.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024101105-cc2ad3a5-2a1f-4b0b-a476-616d54a71129-screenshot%202024-10-10%20at%2010.17.20%E2%80%AFpm.png" style="width: 628px;" class="fr-fic fr-dib fr-fil">Once in your account, you can redeem reward points, skip a box, update your address and payment details, and cancel.Having trouble logging in?If you are having trouble logging in, try clearing the cache/cookies in your current browser or try using a different browser or incognito mode. Sometimes that does the trick!If you have any questions, you can always email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.

How do I log in to my account?

If you are having trouble logging into your account, it may be for a few reasons...

If you are having trouble logging into your account, it may be for a few reasons.1. Have you forgotten your password? If so, click the &#x2018;Forgot password&#x2019; option and enter your email address. The system will send you a link to reset your password. This may not end up in your inbox so be sure to check your junk/spam/promotions folders as well.&#xA0;The password reset option is time sensitive so be sure to look for it and reset your password in good time!2. Is the system telling you there isn&#x2019;t an account attached to your email address? Not to worry! Often this is just a case of there being a typo in the email address you entered at checkout. Email us at&#xA0;<a href="mailto:support@owlcrate.com">support@owlcrate.com</a>&#xA0;and we will be happy to help you get things on track!3. Try clearing the cache/cookies in your current browser or try logging in using a different browser. Sometimes that does the trick! As always, for any login issues, feel free to email Customer Support at&#xA0;<a href="mailto:support@owlcrate.com">support@owlcrate.com</a>. We will be happy to help!&#xA0;

I'm having trouble logging into my account. What do I do?

Easily add new Payment Details to your account.

When logging into your customer account, you always want to log in through<a href="https://www.owlcrate.com/">&#xA0;owlcrate.com</a>To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;The next page is the default landing page for your subscriptions. To update your payment details, click the Address &amp; Payment Details button on the right.Below &#x201C;Your Info&#x201D;, click the Manage Payment Methods button.Choose the card details you wish to update and click Edit.In the pop-up, click the Send Edit Payment Link.Click the View Payment Information in the email you receive.On the new page, update your details and save by clicking Update Card at the bottom of the page.Visual step-by-step instructions are below.<hr>If you have any issues updating your payment details, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we will be happy to help!<hr> Visual Step-by-Step Instructions:To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-7f721ce5-33c3-4599-b396-bef648e95e92-screenshot%202024-10-02%20at%2011.09.12%E2%80%AFam.png" style="width: 632px;" class="fr-fic fr-dib fr-fil">The next page is the default landing page for your subscriptions. To update your payment details, click the Address &amp; Payment Details button on the right.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-41c71dd2-1e48-4971-9f8d-8a5f53ee3200-screenshot%202024-10-02%20at%2011.19.13%E2%80%AFam.png" style="width: 640px;" class="fr-fic fr-dib fr-fil">Below &#x201C;Your Info&#x201D;, click the Manage Payment Methods button.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-d06a8789-fe4b-449b-814e-7c2f8128b645-screenshot%202024-10-02%20at%2012.21.58%E2%80%AFpm.png" style="width: 635px;" class="fr-fic fr-dib fr-fil">Choose the card details you wish to update and click Edit.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-c046c07d-b92a-4236-befe-6687720effe9-screenshot%202024-10-02%20at%2012.28.17%E2%80%AFpm.png" style="width: 621px;" class="fr-fic fr-dib fr-fil">In the pop-up, click the Send Edit Payment Link.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-fb034c65-afb6-47e7-b6f4-6e59e2d17cb1-screenshot%202024-10-02%20at%2012.29.30%E2%80%AFpm.png" style="width: 622px;" class="fr-fic fr-dib fr-fil">Click the View Payment Information in the email you receive.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-da5766b0-90be-4ef7-ac80-bf18478db56f-screenshot%202024-10-02%20at%2012.31.36%E2%80%AFpm.png" style="width: 620px;" class="fr-fic fr-dib fr-fil">On the new page, update your details and save by clicking Update Card at the bottom of the page.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-94cd093b-543f-4785-b95a-2409a5837898-screenshot%202024-10-02%20at%2012.31.54%E2%80%AFpm.png" style="width: 645px;" class="fr-fic fr-dib fr-fil">You&apos;re done!You can confirm the update by heading back to your customer account and checking your listed payment details.

How do I update my Payment Details?

If you are having trouble updating your payment details on your account and you are using Shop Pay (Shop App) as your default method, you will need to make the charges through Shop Pay directly, not through your OwlCrate account. You can change the S

If you are having trouble updating your payment details on your account and you are using Shop Pay (Shop App) as your default method, you will need to make the charges through Shop Pay directly, not through your OwlCrate account.&#xA0;You can change the Shop Pay card that you use to pay for your subscription by either choosing another card or by adding a new card to Shop Pay.<ul><li style="font-size: 16px;">In the Active orders section, click on the subscription order that you want to edit.</li><li style="font-size: 16px;">Scroll down to your subscription details, and then click Edit payment method.</li><li style="font-size: 16px;">Do one of the following:</li><li style="font-size: 16px;">Choose an existing card on your Shop Pay account, and then click Update.</li><li style="font-size: 16px;">Click + Use a different card to add a new card to Shop Pay.</li><li style="font-size: 16px;">Click Update.</li></ul>Please note that the change to your payment details may not be immediately reflected in your OwlCrate Customer Account but it will update when your next renewal is processed. It is at that time that our system will pull information from Shop Pay.If you are still having trouble, please email <a target="_blank" rel="noopener noreferrer" href="mailto:support@owlcrate.com" id="isPasted">support@owlcrate.com</a> and we will be happy to help!

I am having trouble updating my payment details (Shop Pay Edition)

Easy steps to update your Shipping Address.

When logging into your customer account, you always want to log in through <a href="https://www.owlcrate.com/">owlcrate.com</a>.<hr>Please note: Updating your shipping address will only take effect with your next renewal and will not change any orders currently in the system. If you think you have a pending shipment with us, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> so we can make sure your order is sent to the right place!<hr>To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button). The next page is the default landing page for your subscriptions. Click the Address &amp; Payment Details button on the right to change your shipping address.Below &#x201C;Your Info&#x201D;, click the Manage Addresses button.Choose the address you wish to update and click Edit.Fill out the form with your new address and click Save Changes.Visual step-by-step instructions are below.<hr>Extra Information:If you have multiple subscriptions going to different addresses, please contact <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we can make sure the correct address updates are applied to the correct subscription.We do not recommend using the Remove option when managing your addresses as this can affect your past purchase history.This address update only changes the address for upcoming subscription renewals. To update your address on pending special edition orders or other independent shop orders, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.<hr>Visual Step-by-Step Instructions:To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100219-2615f437-5fef-4c6f-913e-0bf3e20013e4-screenshot%202024-10-02%20at%2011.09.12%E2%80%AFam.png" style="width: 631px;" class="fr-fic fr-dib fr-fil">The next page is the default landing page for your subscriptions. Click the Address &amp; Payment Details button on the right to change your shipping address.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-7f8cc432-57ac-4e05-a8f1-ff9aefb550fc-screenshot%202024-10-02%20at%2011.50.53%E2%80%AFam.png" style="width: 628px;" class="fr-fic fr-dib fr-fil">Below &#x201C;Your Info&#x201D;, click the Manage Addresses button.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-87e531ad-d281-4b46-b3aa-568641d1e18d-screenshot%202024-10-02%20at%2011.36.00%E2%80%AFam.png" style="width: 627px;" class="fr-fic fr-dib fr-fil">Choose the address you wish to update and click Edit.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-bd555f18-a6fb-42d9-8479-095fe97d5fd6-screenshot%202024-10-02%20at%2011.37.41%E2%80%AFam.png" style="width: 630px;" class="fr-fic fr-dib fr-fil">Fill out the form with your new address and click Save Changes.<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-97c565be-409e-4219-8d4a-915185bf4ba7-screenshot%202024-10-02%20at%2011.38.37%E2%80%AFam.png" style="width: 620px;" class="fr-fic fr-dib fr-fil">You&apos;re done!<img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024100218-a3e7d7f0-e916-489b-ae95-7a49a7117708-screenshot%202024-10-02%20at%2011.39.17%E2%80%AFam.png" style="width: 622px;" class="fr-fic fr-dib fr-fil">

How do I update my Shipping Address?

With the launch of our Young Adult and Adult Fantasy Book Only options, there are many subscription plans to choose from!

Updated June 2024 in regards to new Quarterly Subscription offers (coming Spring 2025)** At the moment, you are not able to switch from YA or Adult Fantasy to one of the new Quarterly Subscriptions. If you would like to subscribe to one of the new Quarterly plans, you can purchase a ticket (until July 5th) to secure your spot or you can join the waitlist for your preferred plan. **__________________________For the moment, you can only switch between Monthly, 3-Month and 6-Month Young Adult subscription plans.With the Adult Fantasy subscriptions being in sellout mode, there is no option to switch from Young Adult to Adult Fantasy. If you would like to subscribe to Adult Fantasy Book Only, please join the waitlist&#xA0;<a href="https://www.owlcrate.com/pages/adult-fantasy-box-wait-list" rel="noopener noreferrer" target="_blank">HERE</a>. When spots become available, we will reach out to those on the list, in the order in which they joined.YA Book &amp; Goodies subscriptions and YA Book Only&#xA0;subscriptions are in and out of sellout mode. If you are looking to switch or to subscribe, please join the waitlist the <a href="https://www.owlcrate.com/pages/ya-book-and-goodies-waitlist" rel="noopener noreferrer" target="_blank">Book &amp; Goodies Waitlist</a> or the <a href="https://www.owlcrate.com/pages/young-adult-book-only-waitlist" rel="noopener noreferrer" target="_blank">Book Only Waitlist</a>.Note: Be sure to check the main website first to see if subscriptions are available.Depending on numbers, Customer Support may be able to switch from one YA plan to another for you. Email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> and we can see what we can do.If you have any questions on if you can switch or how to do so, please email <a data-fr-linked="true" href="mailto:support@owlcrate.com">support@owlcrate.com</a> or leave a message here in this chat.

Can I switch from one subscription type to another?

When you log into your OwlCrate customer account, there is a Reward Points section. Within that section, you can redeem your reward points. Simply click the Get Reward button under the amount of points you wish to redeem, and you will get an LL- coup

When you log into your OwlCrate customer account, there is a Reward Points section. Within that section, you can redeem your reward points. Simply click the Get Reward button under the amount of points you wish to redeem, and you will get an LL- coupon code.&#xA0;The LL- coupon codes can be entered at checkout on any future purchases. You should also be able to use more than one of the LL- coupons at a time. Here is what that section looks like:<img data-fr-image-pasted="true" src="https://owlcrate.gorgias.com/api/attachment/download/ZPB9rx110gxWVa3O/Screenshot_2024-10-03_at_6.54.21_PM-1421e9ae-d37c-431e-8509-6c7b806aee89.png?format=1000x" width="547" class="fr-fic fr-dii"> When you click the button to redeem, you will see a pop-up asking for confirmation:<img data-fr-image-pasted="true" src="https://owlcrate.gorgias.com/api/attachment/download/ZPB9rx110gxWVa3O/Screenshot_2024-10-03_at_6.58.34_PM-81754fdf-f43b-42e5-bc46-f0b1b75e7c41.png?format=1000x" width="280" class="fr-fic fr-dii"> The final pop-up will have your coupon code:<img data-fr-image-pasted="true" src="https://owlcrate.gorgias.com/api/attachment/download/ZPB9rx110gxWVa3O/Screenshot_2024-10-03_at_6.58.42_PM-dc273495-8867-4770-ade0-a9d7c048973d.png?format=1000x" width="301" class="fr-fic fr-dii">* The image shows a blocked code but your coupon will have an alpha-numeric code.

How to redeem Reward Points for Coupon Codes

While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

return to owlcrate.com

OwlCrate

Information about your OwlCrate Customer Account and how to make changes.

Accounts 

How do Limited Edition Sales work?

What do I do if one of my items arrived damaged?

When will my order ship?

How to Skip/Unskip a Box (Monthly Plan)

How much does shipping cost?

Do you ship to my country?

What happens in a sellout situation when I am an active subscriber?

How do I Cancel my Subscription?

The Top Ten

What is OwlCrate?

How much do boxes cost?

Adult Romance, Adult Romantasy, and Adult Fantasy - What's the difference?

Categorizing Paranormal Romance - OwlCrate's Version

How Spicy will the Adult Books be? - OwlCrate Spice Meter

How does the waitlist work?

Do you include sequels in your boxes?

What can I expect to find in my monthly book box?

Can I switch from one subscription to another?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Subscriptions

Limited Edition One-Per-Person Policy (2024)

Why is the Shipping Rate for a Limited Edition Book Only more than the Book Only Subscription?

When will my Pre-Order ship?

Limited Edition Book, Boxes, and Pre-Orders

My shipping notification listed multiple items but one is missing!

My Book & Goodies Box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

How do I know I won't already own the book you send me?

Receiving Your Box

Can I use more than one coupon at checkout?

I forgot to use my coupon at checkout. Can you apply it for me?

Do Reward Points/Coupons apply to shipping?

Can I use my LL- coupons with other coupons/Gift Cards?

Why can't I redeem more than 400 points?

Why does my $20 coupon only save me $9.99? (for example)

Do Reward Points or coupons expire?

How do the VIP Tiers work?

Join the OwlCrate Collective!

Rewards, Coupons, and the OwlCrate Collective

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

What types of payment do you accept?

What currency do you use?

What box/book am I getting? When do you switch from one month to the next?

Can I cancel my order?

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

Subscribing and Purchases

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

Do you ship to my country? (International Shipping Rates)

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Can I combine shipping if I have more than one subscription?

Shipping & Tracking

Why isn't my tracking updating?

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

VAT for Products Shipping to the EU

OwlCrate International Customers

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

Are there times I am not allowed to skip?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?