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Accounts

5 articles

Information about your OwlCrate Customer Account and how to make changes.

Articles

How do I log in to my account?

You will always be able to access your customer account through our main website, owlcrate.com. Just click "Log In" in the top right corner then enter your email address and password. For your convenience, you can also click HERE, and go straight t

I'm having trouble logging into my account. What do I do?

If you are having trouble logging into your account, it may be for a few reasons. 1. Have you forgotten your password? If so, click the ‘Forgot your password?’ option and enter your email address. The system will send you a link to reset your passwor

Update Shipping Address

New Website! (white and teal) To update your address, you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My Subscriptions (both in teal). On the next page, you can expand the active subscription box by clicking the [+

Update Payment Details

To update your payment details, you just need to log into your OwlCrate customer account and click the Billing Information tab in your customer account.   This will take you to a page where you will see your Card On File and Billing Address listed.

Changing Your Product/Plan

Can you change plan cycles or switch box types? Absolutely! To switch plans you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My Subscriptions (both in teal). On the next page, you will see a SWAP PRODUCT button: W