All the details about our Morally Gray and Black Friday Sales!

Black Friday 2026!Our Black Friday Sale will run from Friday, November 27th, to Monday, November 30th, Early Owls Access on Thursday, November 26th. Sign up <a href="https://www.owlcrate.com/pages/early-owls-sign-up" target="_blank" rel="noopener noreferrer">HERE</a>.Black Friday means another $10 Book Sale!&#xA0;Many of our previous subscription titles and Limited Edition titles will be $10 each!All Bookish Goodies and Book &amp; Goodies Boxes will disappear from our store for the weekend, reappearing on December 1st.Active Subscribers! As always, active subscribers will be able to claim extra reward points. Watch for the email at the beginning of the weekend.&#xA0;Bonus Reward Points!Spend over $75 during the sale and receive 200 extra reward points! Points will be added to your account the week after the sale has ended. &apos;Tis the Season for Giving! 10% of all net sales made over the Black Friday weekend will be donated to&#xA0;Room to Read! Room to Read&#x2019;s mission is to develop children&#x2019;s foundational literacy skills, as well as life skills, that promote gender equality. <span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(243, 121, 52); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Important Things to Note:<ul><li dir="ltr" id="isPasted" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Discounts&#xA0;will be pre-applied. </li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our shipping team will potentially start processing Early Owls orders&#xA0;the same day&#xA0;and once an order has moved into processing, we will not be able to cancel. Be sure you are confident with your purchase before checkout! </li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">That being said, due to the influx of orders coming in over the weekend, please allow more than the usual 3-6 business days for your order to process and ship. You can watch our Shipping Updates page&#xA0;<span style="font-size: 14px; color: rgb(61, 142, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-green" href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" target="_blank">HERE</a><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.&#xA0;</li><li dir="ltr" id="isPasted" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to combine multiple orders made over the weekend into one shipment. Each order made will have shipping calculated at checkout and will ship separately from any other order placed over the weekend.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Be sure to have all the items you want in your cart as we are unable to edit/add items to an order once it has been processed and are unable to combine orders even if they are made on the same day.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Having an item in your cart doesn&#x2019;t reserve it for you. Be sure you have all the items you want and proceed to checkout sooner rather than later. Once an item has sold out in the store, it won&#x2019;t be restocked.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">While we hope to process all BF orders as quickly as possible, we do anticipate an influx of orders. Our shipping team will be doing their best to get orders out the door in good time.&#xA0;<ul style="font-family: initial;"><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that shipments are processed a couple of days before shipping notifications are sent/orders are picked up by USPS. If your order shows as Processed in our system, Customer Support will no longer be able to refund/cancel or change an address.&#xA0;</li></ul></li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please make sure you are confident with your purchase. Once your shipment has been processed, we are no longer able to cancel it or issue a refund.</li></ul>

Black Friday Sale 2026

Your LL- coupon codes can be used at checkout.

Throughout the weekend, you will be able to use your LL- coupon codes (coupons from redeem points) at checkout in combination with the designated sale prices.Looking to redeem your reward points? Find all you need to know <a href="https://help.owlcrate.com/en-US/how-to-redeem-reward-points-for-coupon-codes-856055" rel="noopener noreferrer" target="_blank">HERE</a>.

Can I use my Rewards Points on my Black Friday order?

We will once again be offering subscription perks for all active subscribers!This will be taking place over the traditional Black Friday weekend -&#xA0;Friday, November 27th, to Monday, November 30th.Keep an eye out for an announcement in November!

Are you offering any special deals for active subscribers?

We are unable to combine multiple orders into one shipment.

Unfortunately, we are unable to combine multiple orders into one shipment. Each order made will have shipping calculated at checkout and will ship separately from any other order placed over the weekend.<div data-block="true" data-editor="7a0fm" data-offset-key="dsehu-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dsehu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Be sure to have all the items you want in your cart as we are unable to edit/add items to an order once it has been processed and are unable to combine orders even if they are made on the same day.</div></div><div data-block="true" data-editor="7a0fm" data-offset-key="58ld-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="58ld-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="7a0fm" data-offset-key="2ppvg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2ppvg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Please make sure you are confident with your purchase. Once your shipment has been labelled as Processed in our system, Customer Support will no longer be able to cancel/refund or update an address. Orders are generally processed quickly and a shipping label is printed a few days before its ship date.</div></div><div data-block="true" data-editor="7a0fm" data-offset-key="1obn2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div><div data-block="true" data-editor="7a0fm" data-offset-key="2hnu2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Can I combine orders I made over the weekend into one shipment?

Our team will be doing their best to get all orders out the door ASAP. Click for more information.

We will be doing our best to get all orders out the door as efficiently as possible.&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our shipping team will potentially start processing Early Owls orders&#xA0;the same day, and once an order has moved into processing, we will not be able to cancel. Be sure you are confident with your purchase before checkout!<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">That being said, due to the influx of orders coming in over the weekend, please allow more than the usual 3-6 business days for your order to process and ship. You can watch our Shipping Updates page&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(61, 142, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" target="_blank">HERE</a><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.&#xA0;Once your order ships, you will receive an email with your shipping notification and tracking number. <span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please Note:&#xA0; <span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipments are processed a couple of days before shipping notifications are sent/orders are picked up by USPS. If your order shows as Processed in our system, Customer Support will no longer be able to refund/cancel or change an address.&#xA0;

When will my Black Friday order ship?

These points have been mentioned in other places but they are all here for reference.

These points have been mentioned in other places but they are all here for reference.<ul><li dir="ltr" id="isPasted" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our shipping team will potentially start processing Early Owls orders the same day and once an order has moved into processing, we will not be able to cancel. Be sure you are confident with your purchase before checkout! </li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">That being said, due to the influx of orders coming in over the weekend, please allow more than the usual 3-6 business days for your order to process and ship. You can watch our Shipping Updates page&#xA0;<span style="font-size: 14px; color: rgb(61, 142, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" target="_blank">HERE</a><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to combine multiple orders made over the weekend into one shipment. Each order made will have shipping calculated at checkout and will ship separately from any other order placed over the weekend.&#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Be sure to have all the items you want in your cart as we are unable to edit/add items to an order once it has been processed and are unable to combine orders even if they are made on the same day.</li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Having an item in your cart doesn&#x2019;t reserve it for you. Be sure you have all the items you want and check out sooner than later. Once an item has sold out in the shop, it won&#x2019;t be restocked.&#xA0;</li><li dir="ltr" id="isPasted" style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; margin-block-end: 8px; margin-top: 12pt; margin-bottom: 12pt;"><span style="box-sizing: inherit; font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">While we hope to process all sale orders as quickly as possible, we do anticipate an influx of orders. Our shipping team will be doing their best to get orders out the door in good time.&#xA0;<ul style="font-family: initial;"><li dir="ltr" id="isPasted" style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; margin-block-end: 8px; margin-top: 12pt; margin-bottom: 12pt;"><span style="box-sizing: inherit; font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that shipping notifications will be sent at the time your shipment is processed/shipping label is printed but it can take a couple of days before USPS officially scans your package and you start seeing movement.&#xA0;</li></ul></li><li dir="ltr" style="line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 14px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please make sure you are confident with your purchase. Once your shipment has been processed (even if you haven&#x2019;t received your shipping notification), we are no longer able to cancel it or issue a refund.</li></ul>

Important things to note...

While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

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OwlCrate

Everything you need to know about our 2026 Black Friday Sale

Do you ship to my country? (International Shipping Rates)

Why isn't my tracking updating?

Which carrier do you use to ship your packages?

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

EU Right of Withdrawal - Return/Refund Policy

EU Customs/Import Regulation Changes - July 2026

VAT for Products Shipping to the EU

EU and International Customer Resources

How much will the Quarterly Dystopian Romance cost?

How can I subscribe to Dystopian Romance?

How long do I have to buy a ticket?

Why are your asking us to pay $25 upfront?

Can I cancel my order/ticket if I change my mind?

Which months will Dystopian Romance renew and ship?

Will I be able to skip Dystopian Romance books?

Will Quarterly Dystopian Romance replace current YA/Adult Subscriptions?

Will Dystopian Romance be Young Adult or Adult?

I am already an active subscriber. Can I simply switch from my current plan to Dystopian Romance?

NEW Quarterly Dystopian Romance (Coming 2027)

How do Limited Edition Sales work?

What do I do if one of my items arrived damaged?

When will my order ship? (Oct 2025 Update)

How do I update my Shipping Address?

How do I update my Payment Details?

I am having trouble updating my payment details (Shop Pay Edition)

How to Skip/Unskip a Box (Monthly Plan)

How much does shipping cost?

Do you ship to my country?

What happens in a sellout situation when I am an active subscriber?

How do I Cancel my Subscription?

The Top Ten

What is OwlCrate?

How much do boxes cost?

What is an "Active Subscriber"?

Adult Romance, Adult Romantasy, and Adult Fantasy - What's the difference?

Categorizing Paranormal Romance - OwlCrate's Version

How Spicy will the Adult Books be? - OwlCrate Spice Meter

How does the waitlist work?

Do you include sequels in your boxes?

What can I expect to find in my monthly book box?

Can I switch from one subscription to another?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Subscriptions

Limited Edition One-Per-Person Policy (2024)

Why is the Shipping Rate for a Limited Edition Book Only more than the Book Only Subscription?

When will my Pre-Order ship?

Limited Edition Book, Boxes, and Pre-Orders

My shipping notification listed multiple items but one is missing!

My Book & Goodies Box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

How do I know I won't already own the book you send me?

Receiving Your Box

Can I use more than one coupon at checkout?

My LL- Coupons aren't working at checkout (March 2026)

How to redeem Reward Points for Coupon Codes

I forgot to use my coupon at checkout. Can you apply it for me?

Do Reward Points/Coupons apply to shipping?

Why can't I redeem more than 400 points?

Why does my $20 coupon only save me $9.99? (for example)

Do Reward Points or coupons expire?

How do the VIP Tiers work?

Join the OwlCrate Collective!

Rewards, Coupons, and the OwlCrate Collective

What is the difference between Subscriber Exclusives and Store Exclusives?

How do the Subscriber Exclusive Collections work?

How do I qualify for Subscriber Exclusives?

When will the Subscriber Exclusive Collections be available?

Is there a limit to how many Exclusives items I can purchase?

If I miss out on a Subscriber Exclusive item, can I order it later?

Can I cancel my Exclusive Collection order?

Can I return/exchange a Exclusive Collection item?

Can Exclusive items be combined with other items in the store?

Can I add an Exclusive item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Subscriber Exclusive & Store Exclusive Collections

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

Can I switch from one subscription type to another?

Accounts

What types of payment do you accept?

What currency do you use?

Can I cancel my order?

What box/book am I getting? When do you switch from one month to the next? (Subscriptions)

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

Subscribing and Purchases

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

Are there times I am not allowed to skip?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

Skipping and Cancelling

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Can I combine shipping if I have more than one subscription?

Shipping & Tracking

What is The Nest?

How do I join the new Nest Community?

Will my current Nest Login automatically carry over or do I need to create a new account?

I tried logging in with my OwlCrate credentials but it is saying I don’t have an account.

The app is asking me for my first and last name - I don’t want to provide this but I can’t add my username.

Will I lose the badges I earned in the previous app?

Will previous chat history/messages be in the new app?

How long will the old app be accessible?

What are the main differences between the old and new app?

Who do I contact in the Nest if I need help?

General Nest Information

Will Groups, Posts and Discussions from the original app still exist in the new Nest app?