OwlCrate logo
OwlCrate logo

All articles

Shipping & Tracking

Questions about OwlCrate's shipping and tracking services.

How much does shipping cost?

Shipping rates vary depending on location.

Do you ship to my country? (International Shipping Rates)

We currently ship to most countries but not all* Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe!

When do boxes ship?

Our monthly boxes generally ship between the 15th and 20th of each month. Shop orders are generally processed within 3-6 business days.

Can I track my OwlCrate shipment? (Domestic and International Tracking)

Yes! Once your box has shipped, you will receive an email with your shipping notification and tracking number.

How long will it take for my OwlCrate to arrive?

The time it takes for your box to arrive depends on where you are located.

I want some items from your online shop. When will my order ship?

Past boxes, books, and items purchased through the shop usually ship within 3-6 business days of being purchased.

My tracking says that my box has been delivered but I haven't received it!

Not to worry. Read here for more detials.

My box has been returned to sender. What can we do?

If your tracking shows that your box is being returned to sender, please email us right away at [email protected].

Why isn't my tracking number updating?

Please allow a few days for the tracking information to begin updating.

Which carrier do you use to ship your packages?

Boxes shipped within the US are shipped with USPS.

Can I Combine Shipping for Multiple Subscriptions?

At the moment, it isn't possible to combine multiple subscriptions into one monthly shipment but we are looking into making it a possibility. There are a lot of moving parts when it comes to how and when we build all the monthly boxes, and our shippi