Shipping rates vary depending on location.

Shipping rates vary depending on location and the type of subscription you have.Book &amp; Goodies Subscriptions USA:&#xA0;$11.99 - $13.99 per box * Canada:&#xA0;$19.99 per box Worldwide: Various - <a href="https://help.owlcrate.com/en-US/do-you-ship-to-my-country-international-shipping-rates-113416">please see this article</a> for our list of international shipping rates.Book Only Subscriptions USA:&#xA0;$9.99 - $11.199 Canada:&#xA0;$14.99 per box Worldwide: Various - <a href="https://help.owlcrate.com/en-US/do-you-ship-to-my-country-international-shipping-rates-113416">please see this article</a> for our list of international shipping rates. The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the US, you will be charged $104.97 USD for the subscription and 3 x $11.99 USD for shipping.Please note: The above, fixed shipping rates are for our regular monthly subscription shipments. For any past boxes, books, and items purchased through the shop, shipping will be calculated at checkout. *****All prices are in USD. Any applicable State, Provincial or National (UK VAT, AUS GST, etc) taxes are applied at checkout.*US shipping rates vary for Alaska, Hawaii, and other territories. Some territories will be $26.99 USD ($21.99 USD for Book Only)&#xA0;

How much does shipping cost?

We currently ship to most countries but not all* 
Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe!

Do you ship to my country? (International Shipping Rates)

Our monthly boxes generally ship between the 15th and 20th of each month. Shop orders are generally processed within 3-6 business days.

<div data-block="true" data-editor="dd10v" data-offset-key="10p9a-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="dd10v" data-offset-key="10p9a-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="10p9a-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Shipping times are dependent on your purchase.</div></div><div data-block="true" data-editor="dd10v" data-offset-key="5h1s6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5h1s6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dd10v" data-offset-key="a0spn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a0spn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Monthly Subscription Boxes&#xA0;typically ship between the 15th and 25th of the month and, once your box ships, you will receive an email with your shipping notification and tracking number.</div></div><div data-block="true" data-editor="dd10v" data-offset-key="8bo0c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8bo0c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dd10v" data-offset-key="5min6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5min6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Online Store&#xA0;Orders&#xA0;including past boxes, books, and items typically ship within 3-6 business days of being purchased. Once your order ships, you will receive an email with your shipping notification and tracking number. Please note:&#xA0;Shipping notifications will be sent at the time your shipment is processed/shipping label is printed but it can take a couple of days before USPS officially scans your package and you start seeing movement.&#xA0;Don&apos;t worry, your order is on the way!</div></div><div data-block="true" data-editor="dd10v" data-offset-key="e1ra6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="e1ra6-0-0"> </div></div><div data-block="true" data-editor="dd10v" data-offset-key="3ah23-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3ah23-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Special Edition Pre-Orders&#xA0;will have a general ship date available in the shop listing. We will have more specific information available as we get closer to that date.</div></div><div data-block="true" data-editor="dd10v" data-offset-key="8kebk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8kebk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dd10v" data-offset-key="8g65c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8g65c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Our&#xA0;<a href="https://www.owlcrate.com/blogs/oc/shipping-updates" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;" target="_blank">Shipping Updates Page</a>&#xA0;will always have the most up-to-date information on monthly boxes and pre-orders.</div></div><div data-block="true" data-editor="dd10v" data-offset-key="ftb9b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ftb9b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="dd10v" data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Delivery times can vary depending on where you live. You can find more information&#xA0;<a href="https://help.owlcrate.com/en-US/how-long-will-it-take-for-my-owlcrate-to-arrive-113455" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;">HERE</a>.</div></div></div><div data-block="true" data-editor="dd10v" data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

When do boxes ship?

Yes! Once your box has shipped, you will receive an email with your shipping notification and tracking number.

Yes! Once your box has shipped, you will receive an email with your shipping notification and tracking number.&#xA0;Boxes shipped within the US are shipped with USPS and door-to-door tracking is offered. If you don&apos;t live in the United States, your box will be shipped via Asendia, our International shipping partner. &#xA0;What&apos;s Asendia and how does it work?Asendia is a specialty international consolidator. &#xA0;They receive all our international shipments, sort them by destination and then work with their network of carrier partners (e.g. USPS, La Poste and Swiss Post) to transport your package across the world and into the hands of a local carrier (usually your national postal service). &#xA0;From there your OwlCrate is delivered to you!&#xA0;<img src="https://support.owlcrate.com/hc/article_attachments/360080477933/mceclip4.png" alt="mceclip4.png" class="fr-fic fr-dii">&#xA0;How do I track my package via Asendia?When you receive your shipment notification you&apos;ll be given&#xA0;an initial tracking number which will direct you to the Asendia tracking portal. &#xA0;&#xA0;<img src="https://support.owlcrate.com/hc/article_attachments/360079351874/ScreenClip.png" alt="ScreenClip.png" class="fr-fic fr-dii">Once Asendia has sorted your package and determined the best carrier partner, you will see a secondary tracking number populate on the tracking portal. &#xA0;This secondary tracking number can be used to continue the tracking of your package all the way to its final destination via the &quot;Final Mile&quot; carrier. &#xA0;(You can usually copy and paste this secondary tracking number into your national postal service&apos;s website, to receive tracking updates once the package has reached your country.)<img src="https://support.owlcrate.com/hc/article_attachments/360079351914/mceclip1.png" alt="mceclip1.png" class="fr-fic fr-dii">If you don&apos;t see a secondary tracking number populate soon after you receive your shipment notification, then it&apos;s possible you live in a country where door-to-door tracking is not offered. &#xA0;Right now we offer door-to-door tracking for the following countries:Australia Belgium Brazil Canada Croatia Denmark Estonia Finland France Germany Gibraltar Hungary Ireland Israel Italy Lithuania Luxembourg Malaysia Malta Netherlands New Zealand Portugal Singapore Spain Sweden Switzerland United KingdomIf your country is not part of this list, tracking will be provided until your package leaves the United States. &#xA0;Shipping times vary from country to country so even if it looks like your box isn&apos;t moving, it is on the way!If you have any further questions about tracking for your international shipment, please contact our support team at <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.&#xA0;&#xA0;

Can I track my OwlCrate shipment? (Domestic and International Tracking)

The time it takes for your box to arrive depends on where you are located.

The time it takes for your box to arrive depends on where you are located.USA: Once shipped, most customers within the US will receive their box within 2-5 business days.CANADA: Boxes being shipped to Canada generally take 10-14 business days to arrive. However, delays can happen, especially if the Canadian Customs Office is backed up. Please allow 2-4 weeks for Canadian delivery. Once your box reaches Canada, checking your tracking number with Canada Post often gives more up-to-date information for the location of your box.INTERNATIONAL: International boxes vary greatly depending on where you live. Boxes shipped to countries in which door-to-door tracking is offered can arrive within 2-4 weeks. Remember during busy times of the year and holidays, boxes can get caught up in customs and being sorted into your local postal service, and may need a bit more time.Boxes being shipped to countries where door-to-door tracking isn&apos;t offered can take a bit longer. We are constantly gathering information to provide better estimated arrival times. We do find boxes headed to an address with a PO Box have a smoother delivery but boxes can be delivered to your home address as well.South America: please allow anywhere from 6-10 weeks for delivery. It is often the case that your box has just gotten caught up in customs and being sorted into your local postal service.South East Asia: please allow anywhere from 4-6 weeks for delivery.Middle East: please allow 4-8 weeks for delivery, depending on the destination country.Africa: please allow 4-6 weeks for delivery. South Africa specifically tends to take much longer as boxes tend to get caught up in the local postal service.&#xA0;The majority of European countries, Australia and New Zealand can generally expect their boxes to arrive within 2-4 weeks of leaving the US.&#xA0;If you have any questions or concerns about your shipment, please feel free to email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>!&#xA0;

How long will it take for my OwlCrate to arrive?

Past boxes, books, and items purchased through the shop usually ship within 3-6 business days of being purchased.

Past boxes, books, and items purchased through our <a href="https://www.owlcrate.com/collections/past-boxes" rel="noopener noreferrer" target="_blank">online store</a> usually ship within 3-6 business days of being purchased. Once your order ships, you will receive an email with your shipping notification and tracking number.&#xA0;Please note:&#xA0;Shipping notifications will be sent at the time your shipment is processed/shipping label is printed but it can take a couple of days before USPS officially scans your package and you start seeing movement.&#xA0;Don&apos;t worry, your order is on the way!While our monthly subscription boxes have a fixed shipping rate, shipping for shop items will be calculated at checkout. We are unable to combine shop orders with monthly boxes.&#xA0;<div data-block="true" data-editor="dd10v" data-offset-key="c36qj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

I want some items from your online shop. When will my order ship?

Not to worry. Read here for more detials.

In our experience, we have noticed that this happens a handful of times each month, especially within the US. In most cases, the box will show up a day or two later. Please be sure to check with your neighbours to see if one of them received it by mistake. If you haven&apos;t received the box within the next 5 days, email us at <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.
Thanks so much for your patience!

My tracking says that my box has been delivered but I haven't received it!

If your tracking shows that your box is being returned to sender, please email us right away at support@owlcrate.com.

If your tracking shows that your box is being returned to sender or has arrived back at our facility (Hillsboro, OR), please email us at <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>. We&apos;ll be happy to look into why your box is being returned and can get a new box on the way!More times than not, it is simply a case of your shipping label getting dirty or smudged in transit and the delivery person is unable to read the address.&#xA0;If you have recently moved, please confirm your current shipping address so we can make sure we have the correct address on file.&#xA0;

My box has been returned to sender. What can we do?

Please allow a few days for the tracking information to begin updating.

Once your box ships, you will receive an email with your shipping notification and tracking number. Please allow a few days for the tracking information to begin updating.&#xA0;Please note:&#xA0;Shipping notifications will be sent at the time your shipment is processed/shipping label is printed but it can take a couple of days before USPS officially scans your package and you start seeing movement.&#xA0;Don&apos;t worry, your order is on the way!International shipments can take 5-7 business days to link up with the next stage of shipping before you start seeing more tracking updates. Not to worry, your box is on the way!Please be aware that door-to-door tracking <a href="https://owlcrate-support.gorgias.help/en-US/can-i-track-my-owlcrate-shipment-domestic-and-international-tracking-113447" rel="noopener noreferrer" target="_blank">isn&apos;t offered in all countries</a> and in those cases, we are only able to track your box as far as knowing it has left the US or arrived in your country. You won&apos;t see further updates, your box will simply be delivered.&#xA0;If you have any concerns, please email <a href="mailto:support@owlcrate.com">support@owlcrate.com</a>.

Why isn't my tracking number updating?

Boxes shipped within the US are shipped with USPS.

Boxes shipped within the US are shipped with USPS and door-to-door tracking is offered.&#xA0;All international packages are shipped with Asendia and are then passed on to your local postal service for delivery. For countries where door-to-door tracking is offered (ex. Canada, UK), you can search your secondary tracking number with your local post office to track your box locally.European boxes are often passed from Asendia to Swiss Post or La Poste (Asendia&apos;s European shipping partners) before being passed on to your local postal service.&#xA0;Boxes shipped to Australia and New Zealand are passed from Asendia to DAI Post where they are sorted and either passed on to AusPost or Aramex for local delivery.If you have any questions or concerns about your shipment, please ensure you have given your box enough time (<a href="https://owlcrate-support.gorgias.help/en-US/how-long-will-it-take-for-my-owlcrate-to-arrive-113455" rel="noopener noreferrer" target="_blank">How long will it take for my box to arrive?</a>) and then email support@owlcrate.com.&#xA0;

Which carrier do you use to ship your packages?

At the moment, it isn't possible to combine multiple subscriptions into one monthly shipment but we are looking into making it a possibility. There are a lot of moving parts when it comes to how and when we build all the monthly boxes, and our shippi

At the moment, it isn&apos;t possible to combine multiple subscriptions into one monthly shipment but we are looking into making it a possibility.&#xA0;There are a lot of moving parts when it comes to how and when we build all the monthly boxes, and our shipping schedule. While we do hope this can change in the future, for now, all boxes have a fixed shipping rate and will be shipped separately.We aim to keep all our shipping costs as low as possible and you can find a list of our current shipping rates <a href="https://help.owlcrate.com/en-US/do-you-ship-to-my-country-international-shipping-rates-113416" rel="noopener noreferrer" target="_blank">HERE</a>.

Can I Combine Shipping for Multiple Subscriptions?

While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

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OwlCrate

Questions about OwlCrate's shipping and tracking services.

Shipping & Tracking

How do Special Edition sales work?

What happens in a sellout situation when I am an active subscriber?

What do I do if one of my items arrived damaged?

When will my order ship?

How do I update my Shipping Address?

How do I update my Payment Details?

Do you ship to my country?

How to Skip/Unskip a Box (Monthly Plan)

How do I Cancel my Subscription?

The Top Ten

What are the new Quarterly Subscriptions?

Will the Quarterly Subscriptions replace current YA/Adult?

How much will the quarterly subscriptions cost?

Why are your asking us to pay $25 upfront?

How long do I have to buy a ticket?

Can I cancel my order/ticket if I change my mind?

I am an active YA/Adult subscriber. Can I simply switch to a new subscription later?

Will I be able to skip boxes on the quarterly subscriptions?

Can I combine shipping if I have more than one subscription?

What month will each subscription renew? Will they be staggered?

When we we know the theme for the first quarterly subscription books?

Can we expect the same types of design elements with the quarterly subscriptions that we get with the current YA and Adult books?

Will the new quarterly subscriptions be YA or Adult?

Will Media Mail be a shipping option for these new subscriptions?

NEW Quarterly Subscription Plans (Coming 2025)

What is OwlCrate?

How much do boxes cost?

How does the waitlist work?

How do I know I won't already own the book you send me?

Do you include sequels in your boxes?

Can I switch from one subscription type to another?

Join the OwlCrate Collective!

What can I expect to find in my monthly book box?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Boxes

Special Edition One-Per-Person Policy (2024)

Shades of Magic Shipping Rates

Special Edition Books and Boxes FAQ

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

My box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

I've Received My Box

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

How to redeem Reward Points for Coupon Codes

Accounts

What types of payment do you accept?

What currency do you use?

Can I use more than one coupon at checkout?

I forgot to use my coupon at checkout. Can you apply it for me?

VAT for Products Shipping to the EU

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Subscribing and Purchases

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?