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Shipping & Tracking

11 articles

Questions about OwlCrate's shipping and tracking services.

Articles

How much does shipping cost?

Shipping rates vary depending on location. USA: $8.99 per box. Canada: $14.99 per box Worldwide: Various - please see this article for a list of international rates.   The shipping cost is PER BOX. If you purchase the 3-Month Plan shipped within the

Do you ship to my country? (International Shipping Rates)

We currently ship to most countries but not all*. Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe!  Here's a list of our current International Shipping Rates (as of 6/28/2020): Popular Destinat

When do boxes ship?

Our monthly boxes generally ship between the 15th and 20th of each month within the US. Once your box ships, you will receive an email with your shipping notification and tracking number. Delays can happen but we have been keeping a Shipping Updates

Can I track my OwlCrate shipment? (Domestic and International Tracking)

Yes! Once your box has shipped, you will receive an email with your shipping notification and tracking number.  Boxes shipped within the US are shipped with USPS and door-to-door tracking is offered.   If you don't live in the United States, your box

How long will it take for my OwlCrate to arrive?

The time it takes for your box to arrive depends on where you are located. USA: Once shipped, most customers within the US will receive their box within 2-5 business days. CANADA: Boxes being shipped to Canada generally take 10-14 business days to ar

I want some items from your online shop. When will my order ship?

Past boxes, books, and items purchased through the SHOP usually ship within 5-6 business days of being purchased. Once your order ships, you will receive an email with your shipping notification and tracking number.  While our monthly subscription bo

My tracking says that my box has been delivered but I haven't received it!

In our experience, we have noticed that this happens a handful of times each month, especially within the US. In most cases, the box will show up a day or two later. Please be sure to check with your neighbours to see if one of them received it by mi

My box has been returned to sender. What can we do?

If your tracking shows that your box is being returned to sender, please email us right away at [email protected] We'd be happy to look into why your box is being returned and can get a new box on the way! More times than not, it is simply a case

International Tax and Duties

OwlCrate ships all its goods from the United States using an international DDU (Delivery Duty Unpaid) mailing service.  If you are purchasing from a country outside of the US, then you are technically importing merchandise to that country and therefo

Why isn't my tracking number updating?

Once your box ships, you will receive an email with your shipping notification and tracking number. Please allow a few days for the tracking information to begin updating.  International shipments can take 5-7 business days to link up with the next s

Which carrier do you use to ship your packages?

Boxes shipped within the US are shipped with USPS and door-to-door tracking is offered.  All international packages are shipped with Asendia and are then passed on to your local postal service for delivery. For countries where door-to-door tracking i