My box has been returned to sender. What can we do?Updated 10 months ago

If your tracking shows that your box is being returned to sender or has arrived back at our facility (Hillsboro, OR), please email us at [email protected]. We'll be happy to look into why your box is being returned and can get a new box on the way!

More times than not, it is simply a case of your shipping label getting dirty or smudged in transit and the delivery person is unable to read the address. 

If you have recently moved, please confirm your current shipping address so we can make sure we have the correct address on file.