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Why isn't my tracking number updating?Updated 6 months ago

Once your box ships, you will receive an email with your shipping notification and tracking number. Please allow a few days for the tracking information to begin updating. 

Please note: Shipping notifications will be sent at the time your shipment is processed/shipping label is printed but it can take a couple of days before USPS officially scans your package and you start seeing movement. Don't worry, your order is on the way!

International shipments can take 5-7 business days to link up with the next stage of shipping before you start seeing more tracking updates. Not to worry, your box is on the way!

Please be aware that door-to-door tracking isn't offered in all countries and in those cases, we are only able to track your box as far as knowing it has left the US or arrived in your country. You won't see further updates, your box will simply be delivered. 

If you have any concerns, please email [email protected].

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