Can I cancel my order?Updated a month ago

If you need to cancel an order, please email your request to [email protected].

Monthly Subscriptions:

• If your renewal has gone through, you can expect to receive that month's box. Cancelling your subscription will not cancel the order that is already in the system or trigger a refund.
• As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we will be happy to cancel and refund your order.
• Please email customer support as soon as possible.

Shop Orders and Special Editions:

• As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we will be happy to cancel and refund your order.
• Please email customer support as soon as possible.

Once an order has been shipped, we are unable to accept returns or issue refunds.