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Can I cancel my order?Updated a month ago

If you need to cancel an order, please email your request to [email protected].

Monthly Subscriptions:

  • If your renewal has gone through, you can expect to receive that month's box. Cancelling your subscription will not cancel the order that is already in the system or trigger a refund.
  • As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we will be happy to cancel and refund your order.
  • Please email customer support as soon as possible.

Shop Orders and Special Editions:

  • As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we will be happy to cancel and refund your order.
  • Please email customer support as soon as possible.

Once an order has been shipped, we are unable to accept returns or issue refunds.

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