While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

return to owlcrate.com

OwlCrate

<p>Email us at <a href="mailto:support@owlcrate.com">support@owlcrate.com</a> as soon as possible, and we can take a look at your account. If a refund is needed, we&apos;re happy to provide it as quickly as we can.</p>

Email us at support@owlcrate.com as soon as possible, and we can take a look at your account.

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Subscribing and Purchases

How do Special Edition sales work?

What happens in a sellout situation when I am an active subscriber?

What do I do if one of my items arrived damaged?

When will my order ship?

How do I update my Shipping Address?

How do I update my Payment Details?

How much does shipping cost?

Do you ship to my country?

How to Skip/Unskip a Box (Monthly Plan)

How do I Cancel my Subscription?

The Top Ten

What are the new Quarterly Subscriptions?

How will Genre-Based Limited Edition Sales work?

Will the Quarterly Subscriptions replace current YA/Adult?

How much will the quarterly subscriptions cost?

Why are your asking us to pay $25 upfront?

How long do I have to buy a ticket?

Can I cancel my order/ticket if I change my mind?

I am an active YA/Adult subscriber. Can I simply switch to a new subscription later?

Will I be able to skip boxes on the quarterly subscriptions?

Can I combine shipping if I have more than one subscription?

What month will each subscription renew? Will they be staggered?

When we we know the theme for the first quarterly subscription books?

Can we expect the same types of design elements with the quarterly subscriptions that we get with the current YA and Adult books?

Will the new quarterly subscriptions be YA or Adult?

Will Media Mail be a shipping option for these new subscriptions?

NEW Quarterly Subscription Plans (Coming 2025)

What is OwlCrate?

How much do boxes cost?

How does the waitlist work?

How do I know I won't already own the book you send me?

Do you include sequels in your boxes?

Can I switch from one subscription type to another?

Join the OwlCrate Collective!

What can I expect to find in my monthly book box?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Boxes

Special Edition One-Per-Person Policy (2024)

Shades of Magic Shipping Rates

Special Edition Books and Boxes FAQ

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

My shipping notification listed multiple items but one is missing!

My box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

I've Received My Box

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

How to redeem Reward Points for Coupon Codes

Accounts

What types of payment do you accept?

What currency do you use?

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

Can I use more than one coupon at checkout?

I forgot to use my coupon at checkout. Can you apply it for me?

VAT for Products Shipping to the EU

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

Do you ship to my country? (International Shipping Rates)

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Shipping & Tracking

Why isn't my tracking updating?

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

OwlCrate International Customers

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?Updated 2 years ago