While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

return to owlcrate.com

OwlCrate

<p>All our prices are in US Dollars. If you are an international customer, it is your bank that will automatically take care of the currency exchange based on their current exchange rate at time of purchase.&#xA0;</p>

What currency do you use?

Subscribing and Purchases

How do Limited Edition Sales work?

What do I do if one of my items arrived damaged?

When will my order ship? (Oct 2025 Update)

How do I update my Shipping Address?

How do I update my Payment Details?

I am having trouble updating my payment details (Shop Pay Edition)

How to Skip/Unskip a Box (Monthly Plan)

How much does shipping cost?

Do you ship to my country?

What happens in a sellout situation when I am an active subscriber?

How do I Cancel my Subscription?

The Top Ten

What is OwlCrate?

How much do boxes cost?

What is an "Active Subscriber"?

Adult Romance, Adult Romantasy, and Adult Fantasy - What's the difference?

Categorizing Paranormal Romance - OwlCrate's Version

How Spicy will the Adult Books be? - OwlCrate Spice Meter

How does the waitlist work?

Do you include sequels in your boxes?

What can I expect to find in my monthly book box?

Can I switch from one subscription to another?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Subscriptions

Limited Edition One-Per-Person Policy (2024)

Why is the Shipping Rate for a Limited Edition Book Only more than the Book Only Subscription?

When will my Pre-Order ship?

Limited Edition Book, Boxes, and Pre-Orders

My shipping notification listed multiple items but one is missing!

My Book & Goodies Box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

How do I know I won't already own the book you send me?

Receiving Your Box

Can I use more than one coupon at checkout?

How to redeem Reward Points for Coupon Codes

I forgot to use my coupon at checkout. Can you apply it for me?

Do Reward Points/Coupons apply to shipping?

Can I use my LL- coupons with other coupons/Gift Cards?

Why can't I redeem more than 400 points?

Why does my $20 coupon only save me $9.99? (for example)

Do Reward Points or coupons expire?

How do the VIP Tiers work?

Join the OwlCrate Collective!

Rewards, Coupons, and the OwlCrate Collective

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

Can I switch from one subscription type to another?

Accounts

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

Are there times I am not allowed to skip?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

Skipping and Cancelling

Do you ship to my country? (International Shipping Rates)

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Can I combine shipping if I have more than one subscription?

Shipping & Tracking

Why isn't my tracking updating?

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

VAT for Products Shipping to the EU

OwlCrate International Customers

What is The Nest?

How do I join the new Nest Community?

Will my current Nest Login automatically carry over or do I need to create a new account?

I tried logging in with my OwlCrate credentials but it is saying I don’t have an account.

The app is asking me for my first and last name - I don’t want to provide this but I can’t add my username.

Will I lose the badges I earned in the previous app?

Will previous chat history/messages be in the new app?

How long will the old app be accessible?

What are the main differences between the old and new app?

Who do I contact in the Nest if I need help?

General Nest Information

Will Groups, Posts and Discussions from the original app still exist in the new Nest app?

Can I change my name once I create my account?

Is there a dark mode in the new app?

Will notifications work the same way? Can I customize them?

Some space names are bolded, why is this and how do I get rid of this?

On mobile I see a green dot at the top left, what does this mean?

Why do I get "Your OwlCrate Daily Digest" emails? How do I turn this off?

My app says “Mighty” and has a different logo, will this change?

How can I provide feedback on the new app?

In-App Questions and Troubleshooting

The Nest - OwlCrate's Community App FAQ

Damaged Book Replacement Policy (March 2025)

Sellout Policies and Procedures (Aug 2025)

The Waitlist, Subscription Invites, and Extra Books

Waitlist Process and Policy

Limited Edition and Subscription One-Per-Person Policy (2024)

General Replacement Policy

Refund/Return Policy

General Policies

Author Partnership Requests

Small Business and Vendor Partnerships

Influencers and Social Media Reps

Donation Requests

Wholesale Requests

Events, Media, and PR Outreach

Can I interview you?

Partner with OwlCrate

What types of payment do you accept?

Can I cancel my order?

What box/book am I getting? When do you switch from one month to the next? (Subscriptions)

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

What currency do you use?Updated 17 days ago