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More information about how to subscribe to OwlCrate.

Articles

VAT for Products Shipping to the EU

As of June 18th 2021 we will be collecting and remitting VAT (Value Added Tax) on all orders shipping to the EU.  This is due to the change in regulation that will take effect on all shipments entering the EU as of July 1st 2021.  The VAT rate will v

Can I order just one box, instead of a subscription?

You can definitely purchase a one-time box! There are two options to choose from: 1. Purchases a Monthly Subscription With this option, you can purchase an auto-renewing monthly subscription through the main website. Once your order has gone through,

What currency do you use?

All our prices are in US Dollars. If you are an international customer, it is your bank that will automatically take care of the currency exchange based on their current exchange rate at time of purchase.

What type of payment do you accept?

We currently accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.  We also offer Paypal as a payment method at checkout. While we are able to accept Visa Gift Cards and other pre-paid cards, not all of them will be accepted at c

Do you accept POs for schools or libraries?

If you would like to list OwlCrate Jr as a vendor through your charter school or would like to submit school orders with a PO, please contact [email protected] to start the approval process.

Credit Card Declines

If your credit card is declined, either during checkout or during your subscription renewal, it could be due to the following reasons:   You've Reached Your Credit LimitIf the amount you are trying to spend exceeds your credit limit, then your tran

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Email us at [email protected] as soon as possible, and we will look into your account for you. If a refund is needed, we're happy to provide it as quickly as we can.

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Thank you so much for wanting to join OwlCrate! As we only build a limited number of boxes each month, we can sell out. When the site is in sold-out mode, the best thing to do is to join the Wait List. Once spots open up, we will start contacting tho

How does the Wait List work?

When you join the Wait List, you will receive an email confirming you are on the list*.  Once new subscription spots become available, we will start reaching out to those on the list, in small batches and in the order in which they joined. Within the