I've Received My Box

Hooray! Now show off your bokish goodies on social media. But first...

My box is missing an item!

We are sorry to hear your box was missing an item. Please email [email protected] and we will be happy to help.

What do I do if one of my items arrived damaged?

We are sorry to hear one of your items was damaged in shipping. Please email a photo of the damages to [email protected] and we will be happy to help.

My book is damaged.

As of February 2024, we have revised our Damaged Book Replacement Policy. You can find all the details HERE. If you feel your book is damaged, please send a photo or two to [email protected] and we will be happy to take a look. We have created the

My book isn't signed!

We're sorry you may have received an unsigned book. Read this article before emailing support.

My Sprayed/Stencilled Edges are flawed.

We are sorry to hear there may be some issues with your book. The following guidelines are included in our full Damaged Book Replacement Policy, but this article includes visual examples of what we consider damaged/flawed sprayed or stencilled edges.

I received TWO boxes! What happened?

If you receive two boxes please email [email protected] so we can see what happened. If possible, please don't open the boxes.

What if I receive the same book in another subscription box service?

Know that our OwlCrate edition will be exclusive - a book you won't be able to find anywhere else!