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My Sprayed/Stencilled Edges are flawed.Updated 4 months ago

We are sorry to hear there may be some issues with your book. 

The following guidelines are included in our full Damaged Book Replacement Policy, but this article includes visual examples of what we consider damaged/flawed sprayed or stencilled edges. 

Sprayed/Gilded Edges

  • Slightly Fade/Minor Imperfections = 150 extra points
  • Blotchy/White is Visible = Option of 150 extra points or a new book

Stencilled Edges

While mostly uniform, stencilled edges can always vary slightly from book to book. For this reason, we have a few examples.

  • Images are Blurry = Option of 150 reward points or a new book

Various Degrees of Off-Center 

  • Minorly Off-Center (main image not affected/cut off) = 150 extra points 
  • Generally Off-Center = Option of 150 extra points or a new book
  • Significantly Off-Center/Part of Design Cut Off = Will send a new book

General Damages to Spreyed/Stencilled Edges

  • General Imperfections on sprayed edges or design - Option of 150 extra points or a new book

If we feel a replacement book is the best solution, here is what we need from you...

We are book lovers at heart and don’t want you to deface your book on an extreme level, but we will be asking for some alterations to your edition. 

We want the book to be able to be enjoyed by someone else - a book-loving friend or family member who may enjoy the story. Alternatively, we encourage you to donate your altered copy to your local public library or a school library.

We are going to ask you to:

  • Cut an inch off the bottom corner of the OwlCrate Signed page.
  • Draw a thick black line across the bottom pages near the spine.
  • Email a photo showing you have done this to the Customer Support Agent helping you.

Note: Do not take the above actions unless we have agreed to send you a new book. 

Photos Customer Support Will Need:

In your photo, we want to see our exclusive signed page with the bottom corner missing and the line drawn on the bottom pages. 

If the sprayed/stencilled edges are dark in colour, please use a silver/gold-inked marker to mark your pages. 

Important Notes:

  • You need to reach out to Customer Support ([email protected]) within 14 days of receiving your book.
  • This policy and the decision of Points vs Replacement remains at the discretion of our dedicated Customer Support team. Treating the owl (CS agent) helping you with the utmost courtesy and respect is always going to reap more benefits than ruffling their feathers. We are here to be fair.
  • Do not make alterations to your book until Customer Support has said they will send you a new book.
  • We do not offer partial refunds in lieu of points. 
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