My renewal failed. I don't want to lose my subscription! What can I do?Updated 3 months ago
No need to panic! A failed renewal should be an easy fix!
The most common reason for a failed renewal is that your card on file has expired or your account doesn't have the funds available. Please double check your payment details and add a new credit card if needed.
Our system will attempt to charge your account 8 times. After 8 failed attempts, your subscription will automatically expire. This is not the end! If you get your payment details in order, email [email protected] and we will be happy to manually renew your subscription for the current month's box, as long as boxes are still available.
If you're an international customer, your bank may be blocking the transaction from going through. Some banks have strict policies for blocking online international transactions. Please contact your bank and let them know that you authorize charges from OwlCrate. This should allow them to remove the block and your subscription should renew without issue in the future.
Due to the limited amount of spots we have available each month, please ensure your payment details are up to date and your renewal goes through by the 3rd of the month. After the 3rd we are unable to guarantee your renewal will before the current month's box. If your renewal goes through after we have sold out, that payment will be for the next month's box. If you are unsure what box you will be receiving, please email [email protected].
Please note: If you DO NOT want your renewal to go through, please ensure you cancel your subscription, as our system will keep trying to charge the card otherwise. A failed renewal is not a cancellation. If you simply want to skip a box before your renewal goes through, just email [email protected] and we can sort that out!