How do I Cancel my Subscription?
We're sorry to see you go but understand if you need to take a break! Find step-by-step instructions on how to cancel here.
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Skipping and Cancelling
More information on how to Skip a Box or Cancel Your Subscription.
When do I need to cancel to ensure I am not billed for more boxes?
Be sure to cancel your subscription before the end of the current month to avoid a renewal charge.
I cancelled my subscription but I was still shipped a box. Why?
Cancelling only affects future renewals so any boxes that have already been paid for at time of cancellation will still be shipped.
I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?
Absolutely! We'd be happy to have you back!
I cancelled my subscription but I still want to receive this month’s box. Will I still get it?
Yes! Cancelling only affects future renewals so any boxes that have already been paid for at time of cancellation will still be shipped.
I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?
Not to worry! There could be a simple explanation. Read here for details.
How to Skip/Unskip a Box (Monthly Plan)
Skipping is easy! You can skip within your customer account or by emailing [email protected].
I skipped a renewal and have changed my mind. How can I receive the box?
No problem at all! Email [email protected] and we can help.
I forgot to skip and my subscription has renewed. Can I still skip this month’s box?
No problem! Email [email protected] and we will be happy to help you out!