FAQs regarding apparel and other exclusive items purchased from our Store Exclusives Collection.
While you can purchase all your items in one transaction, Store Exclusive items will be shipped separately from other items in your order. Shipping rates for items in the Store Exclusives Collection are separate from the shipping rates calculated for
As many of the Store Exclusives Collection items are created and shipped directly to you from an alternate location, they cannot be added to your monthly subscription box. While you can purchase all your items in one transaction, Store Exclusive item
Shipping rates are automatically calculated at checkout and are dependent on many factors - the number of items being purchased, the type of item, where you are located, and the locations from which they will be shipped. When multiple items are purch
The items in our Store Exclusives Collections are manufactured at a variety of locations/countries depending on the type of item you are purchasing. Because of this, there is a chance you may be charged extra customs/duty fees if your items from one
As with all OwlCrate orders, shipping will vary depending on where you live. Where your order is shipped from will depend on where you live and the types of items you have purchased. You will receive a shipping notification and tracking number when y
Generally, all Store Exclusives Collection sales are final. If you need to cancel an order, please contact us immediately and we will do everything we can to help. Please note: Once an item has been put into production, we can no longer cancel the or
Unfortunately, all Store Exclusives sales are final. Due to the nature of made-to-order products, we are unable to accept returns or offer exchanges. Please make sure you are choosing the correct size and color before checking out. If your item is mi
We are sorry to hear your item has some printing errors or other imperfections. We are happy to offer a refund or a replacement. Any claims for misprinted, damaged, or defective items must be submitted to OwlCrate within 14 days of the item being rec
Many of our Store Exclusives Collection items are shipped directly to you from the printer. Different printers specialize in different items so there is a chance your order will be shipped in multiple packages. Shipping times for items will vary dep
Not to worry, that's normal!. With Direct-To-Garment (DTG) printing, you might notice a vinegar-like smell on your new item. This is a result of the fixation agent, which supports the chemistry of the ink to form strong bonds with the fabric. The sme
Thanks so much for purchasing from our Store Exclusives Collection!. Most fabric items (shirts, totes, blankets, etc) will have similar care instructions. If you have any extra questions or concerns, please email [email protected]. Mugs:While the
Thank you for shopping our Store Exclusives Collection!. Here are a few extra things to keep in mind as you place your order. Due to the nature of made-to-order products, we are unable to accept returns or offer exchanges. Please make sure you are ch