OwlCrate International Customers
Information for our international customers.
Do you ship to my country? (International Shipping Rates)
We currently ship to most countries but not all* Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe!
Why isn't my tracking updating?
International shipments can take 5-7 business days to link up with the next stage of shipping before you start seeing tracking updates. If you received a shipping notification and tracking link from us, it means your order has been processed and is o
Which carrier do you use to ship your packages?
Boxes shipped within the US are shipped with USPS.
I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)
The common question is "Why did I have to pay extra taxes/fees to customs to receive my box when I already paid taxes when I purchased my order from you?". It has come to our attention that some of our EU customers are being asked to pay extra taxes
EU Customs/Import Regulation Changes - July 2026
As of July 1st, 2026, the European Union will be making changes to their import regulations. In the past, a €150 value threshold was in place for imported goods. Orders below that amount were not subject to extra duty/fees. They will be ending the De
VAT for Products Shipping to the EU
VAT for EU customers will be applied at checkout.