We currently ship to most countries but not all* 
Door-to-door tracking isn't offered in every country we ship to but almost everyone is able to subscribe!

Do you ship to my country? (International Shipping Rates)

International shipments can take 5-7 business days to link up with the next stage of shipping before you start seeing tracking updates. If you received a shipping notification and tracking link from us, it means your order has been processed and is o

International shipments can take 5-7 business days to link up with the next stage of shipping before you start seeing tracking updates.&#xA0;If you received a shipping notification and tracking link from us, it means your order has been processed and is on the way!How long will it take for your order to arrive? Check <a href="https://help.owlcrate.com/en-US/how-long-will-it-take-for-my-owlcrate-to-arrive-113455" rel="noopener noreferrer" target="_blank">HERE</a> for more information.

Why isn't my tracking updating?

Boxes shipped within the US are shipped with USPS.

Boxes shipped within the US are shipped with USPS and door-to-door tracking is offered.&#xA0;All international packages are shipped with Asendia and are then passed on to your local postal service for delivery. For countries where door-to-door tracking is offered (ex. Canada, UK), you can search your secondary tracking number with your local post office to track your box locally.European boxes are often passed from Asendia to Swiss Post or La Poste (Asendia&apos;s European shipping partners) before being passed on to your local postal service.&#xA0;Boxes shipped to Australia and New Zealand are passed from Asendia to DAI Post where they are sorted and either passed on to AusPost or Aramex for local delivery.If you have any questions or concerns about your shipment, please ensure you have given your box enough time (<a href="https://owlcrate-support.gorgias.help/en-US/how-long-will-it-take-for-my-owlcrate-to-arrive-113455" rel="noopener noreferrer" target="_blank">How long will it take for my box to arrive?</a>) and then email support@owlcrate.com.&#xA0;

Which carrier do you use to ship your packages?

The common question is "Why did I have to pay extra taxes/fees to customs to receive my box when I already paid taxes when I purchased my order from you?". It has come to our attention that some of our EU customers are being asked to pay extra taxes

The common question is &quot;Why did I have to pay extra taxes/fees to customs to receive my box when I already paid taxes when I purchased my order from you?&quot;<hr>It has come to our attention that some of our EU customers are being asked to pay extra taxes and fees to Customs to receive their boxes even though taxes have already been paid.We have double-checked that our customs declarations/information are complete and correct at all stages of our international shipping process. We have also spoken to our EU VAT Tax Partners and it seems this is also a common issue with other sellers. It is &#x201C;a technical/integration issue between the shippers and the customs agencies.&#x201D;As we have already remitted the taxes we charged upon purchase/renewal to the associated government, we are no longer able to refund any extra taxes/fees charged by your Customs office starting with any boxes shipped after November 1st, 2024.Our research has shown additional fees don&apos;t always happen, but it&apos;s been reported as a problem some sellers are facing. In the cases in which you are asked to pay extra taxes/fees, you will need to take extra actions to reclaim those costs from your government.OwlCrate customer support will be happy to provide a full invoice for your shipment which shows taxes have been paid and lists our IOSS number. Simply email support@owlcrate.com with your OWL_ order number and they will be happy to help.Causes of Double Taxation include:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Non-communication of IOSS Number: The IOSS number is not provided or recognized during customs clearance, leading to VAT being charged again. (OwlCrate&#x2019;s IOSS number is always included in the data file of all packages shipped to the EU.)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Technical Issues: Differences in IT systems and tax regimes across EU member states can cause discrepancies in VAT processing</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Customs Validation Failures: Customs authorities may fail to validate the IOSS number, resulting in additional VAT charges</li></ul>Overall, it seems this is mostly a technical issue on the side of the Customs authority.Below are links to the customs agencies with the customers most affected by this issue. We suggest contacting them directly to request a refund for the double-charged tax amounts.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://www.zoll.de/DE/Home/home_node.html">Germany</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://www.douane.gouv.fr/">France</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://sede.agenciatributaria.gob.es/">Spain</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://www.adm.gov.it/">Italy</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://www.bmf.gv.at/">Austria</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://finance.belgium.be/">Belgium</a></li></ul>If you are in a country not listed above, please check your government&#x2019;s website for more information.<hr><img src="https://attachments.gorgias.help/ZPB9rx110gxWVa3O/hc/1QNmd2YL3p69XA0W/2024111922-4195bbb4-9d79-4d04-8149-591178cdd9aa-logo_oc_icon_darkbackgrounds%20(2).png" style="width: 47px;" class="fr-fic fr-fil fr-dii">A note from Ozwald:&#xA0;Please don&apos;t yell at or bully our helpful Support Owls. They are doing what they can and understand your frustration.

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

return to owlcrate.com

OwlCrate

Information for our international customers.

OwlCrate International Customers

How do Special Edition sales work?

What happens in a sellout situation when I am an active subscriber?

What do I do if one of my items arrived damaged?

When will my order ship?

How do I update my Shipping Address?

How do I update my Payment Details?

How much does shipping cost?

Do you ship to my country?

How to Skip/Unskip a Box (Monthly Plan)

How do I Cancel my Subscription?

The Top Ten

What are the new Quarterly Subscriptions?

How will Genre-Based Limited Edition Sales work?

Will the Quarterly Subscriptions replace current YA/Adult?

How much will the quarterly subscriptions cost?

Why are your asking us to pay $25 upfront?

How long do I have to buy a ticket?

Can I cancel my order/ticket if I change my mind?

I am an active YA/Adult subscriber. Can I simply switch to a new subscription later?

Will I be able to skip boxes on the quarterly subscriptions?

Can I combine shipping if I have more than one subscription?

What month will each subscription renew? Will they be staggered?

When we we know the theme for the first quarterly subscription books?

Can we expect the same types of design elements with the quarterly subscriptions that we get with the current YA and Adult books?

Will the new quarterly subscriptions be YA or Adult?

Will Media Mail be a shipping option for these new subscriptions?

NEW Quarterly Subscription Plans (Coming 2025)

What is OwlCrate?

How much do boxes cost?

How does the waitlist work?

How do I know I won't already own the book you send me?

Do you include sequels in your boxes?

Can I switch from one subscription type to another?

Join the OwlCrate Collective!

What can I expect to find in my monthly book box?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Boxes

Special Edition One-Per-Person Policy (2024)

Shades of Magic Shipping Rates

Special Edition Books and Boxes FAQ

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

My shipping notification listed multiple items but one is missing!

My box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

I've Received My Box

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

How to redeem Reward Points for Coupon Codes

Accounts

What types of payment do you accept?

What currency do you use?

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

Can I use more than one coupon at checkout?

I forgot to use my coupon at checkout. Can you apply it for me?

VAT for Products Shipping to the EU

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Subscribing and Purchases

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Shipping & Tracking

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?