OwlCrate logo
OwlCrate logo

All articles

General Policies

Information on Sellouts, Returns, and Replacements.

Sellout Policies and Procedures (2024)

Sellout Policies and Procedures as of January 2024. Though it has been some time since OwlCrate has been in Sellout Mode, it does happen from time to time, and we anticipate sellouts being common in 2024. To align with the start of 2024, we wanted to

Sellout Mode and the Waitlist

Hello Patient Waitlister!. When we are in a sellout situation, we won't always be able to send new invites to subscribe to those on the waitlist. This helps us ensure we have enough books for all renewing subscribers. That being said, we also want to

Special Edition One-Per-Person Policy (2024)

Special Edition One-Per-Person Policy. To keep things fair for everyone, our special edition books and boxes are limited to one per person at checkout. If you purchase multiple copies during the early access pre-sale, we reserve the right to cancel y

General Replacement Policy

While we are happy to replace any missing or damaged items, as well as boxes we can consider lost, we do need to hear from you as soon as possible.

Damaged Book Replacement Policy (2024)

Our full Damaged Book Replacement Policy guidelines.

Waitlist Process and Policy

If we have temporarily sold out of subscriptions, you will be directed to join our Wait List.

Refund/Return Policy

We are happy to refund and cancel any unshipped boxes or shop orders. Email [email protected] as soon as possible.