While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

return to owlcrate.com

OwlCrate

The more purchases you make will help you move up in tiers for better rewards. If the purchase value for your tier isn&#x2019;t maintained after the 12-month window, you will drop back down to your previous tier.Hatchling - Everyone starts here.Owlet - Move up after spending $135 USD as long as you spend $135 USD every 12 months, you will remain here.&#xA0;Wise Owl - Top tier after spending $225 USD. As long as you spend $225 USD every 12 months, you will remain here.&#xA0;The amount spent recorded is from the Product cost of your orders and doesn&apos;t include Taxes or Shipping costs.&#xA0;

The more purchases you make will help you move up in tiers for better rewards. If the purchase value for your tier isn’t maintained after the 12-month window, you will drop back down to your previous tier. Hatchling - Everyone starts here. Owlet - Mo

How do the VIP Tiers work?

Rewards, Coupons, and the OwlCrate Collective

OwlCrate 10th Anniversary Sale Details!

When will my order ship?

Can I use my Reward Points on my sale purchases?

Can I combine orders I made over the course of the sale into one shipment?

The International Shipping Rate seems high for my shop order.

Checkout Troubleshooting

Important things to note...

OwlCrate's 10th Anniversary Sale!

How do Limited Edition Sales work?

What do I do if one of my items arrived damaged?

How do I update my Shipping Address?

How do I update my Payment Details?

How to Skip/Unskip a Box (Monthly Plan)

How much does shipping cost?

Do you ship to my country?

What happens in a sellout situation when I am an active subscriber?

How do I Cancel my Subscription?

The Top Ten

What is OwlCrate?

How much do boxes cost?

Adult Romance, Adult Romantasy, and Adult Fantasy - What's the difference?

Categorizing Paranormal Romance - OwlCrate's Version

How Spicy will the Adult Books be? - OwlCrate Spice Meter

How does the waitlist work?

Do you include sequels in your boxes?

What can I expect to find in my monthly book box?

Can I switch from one subscription to another?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Subscriptions

Limited Edition One-Per-Person Policy (2024)

Why is the Shipping Rate for a Limited Edition Book Only more than the Book Only Subscription?

When will my Pre-Order ship?

Limited Edition Book, Boxes, and Pre-Orders

My shipping notification listed multiple items but one is missing!

My Book & Goodies Box is missing an item!

My book is damaged.

My book isn't signed!

My Sprayed/Stencilled Edges are flawed.

I received TWO boxes! What happened?

What if I receive the same book in another subscription box service?

How do I know I won't already own the book you send me?

Receiving Your Box

Can I use more than one coupon at checkout?

How to redeem Reward Points for Coupon Codes

I forgot to use my coupon at checkout. Can you apply it for me?

Do Reward Points/Coupons apply to shipping?

Can I use my LL- coupons with other coupons/Gift Cards?

Why can't I redeem more than 400 points?

Why does my $20 coupon only save me $9.99? (for example)

Do Reward Points or coupons expire?

Join the OwlCrate Collective!

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

Will I be charged any extra customs/duty fees when my order arrives?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Store Exclusives Collection FAQ

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

Can I switch from one subscription type to another?

Accounts

What types of payment do you accept?

What currency do you use?

What box/book am I getting? When do you switch from one month to the next?

Can I cancel my order?

Why is the shipping rate for a single book in the shop more than the Book Only Subscription shipping?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

Subscribing and Purchases

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

Do you ship to my country? (International Shipping Rates)

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Is Media Mail a shipping option?

Can I combine shipping if I have more than one subscription?

Shipping & Tracking

Why isn't my tracking updating?

I had to pay extra taxes/fees to Customs to get my box. Why? (EU Edition)

VAT for Products Shipping to the EU

OwlCrate International Customers

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

How do the VIP Tiers work?Updated a month ago