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Looking to interview us for your blog, school project, or article?. We would love to help if we are able. Please email support@owlcrate.com and tell us more information about the interview. Our customer support team will then forward your email to th

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The Top Ten

What are the new Quarterly Subscriptions?

Will the Quarterly Subscriptions replace current YA/Adult?

How much will the quarterly subscriptions cost?

Why are your asking us to pay $25 upfront?

How long do I have to buy a ticket?

Can I cancel my order/ticket if I change my mind?

I am an active YA/Adult subscriber. Can I simply switch to a new subscription later?

Will I be able to skip boxes on the quarterly subscriptions?

Can I combine shipping if I have more than one subscription?

What month will each subscription renew? Will they be staggered?

When we we know the theme for the first quarterly subscription books?

Can we expect the same types of design elements with the quarterly subscriptions that we get with the current YA and Adult books?

Will the new quarterly subscriptions be YA or Adult?

Will Media Mail be a shipping option for these new subscriptions?

NEW Quarterly Subscription Plans (Coming 2025)

What is OwlCrate?

How much do boxes cost?

How does the waitlist work?

How do I know I won't already own the book you send me?

Do you include sequels in your boxes?

Can I switch from one subscription type to another?

OwlCrate Loyalty Program

Join the OwlCrate Collective!

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Monthly Theme Reveals

Our Boxes

Special Edition One-Per-Person Policy (2024)

Into the Grishaverse: Shadow and Bone Shipping Details

Special Edition Books and Boxes FAQ

Can my Store Exclusives order be combined with other items in the store??

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How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

My box is missing an item!

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My Sprayed/Stencilled Edges are flawed.

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I've Received My Box

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Accounts

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VAT for Products Shipping to the EU

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If you are a Canadian company, why are your prices in US Dollars?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

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Subscribing

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Which carrier do you use to ship your packages?

Can I Combine Shipping for Multiple Subscriptions?

Shipping & Tracking

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?

I got an email that my account has been cancelled but I didn’t cancel it. What’s going on?

How to Skip a Box

I skipped a renewal and have changed my mind. How can I receive the box?

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

Can I interview you?Updated a year ago