Checkout TroubleshootingUpdated a month ago

Getting an error or stuck on one checkout page? Not to worry, this is usually a simple fix!

We have found some customers have been getting an error during the checkout process, usually when clicking the Continue to Payment button. 

This could be a simple cookie issue. You will want to clear the OwlCrate cookies in your browser. While you can clear your cache/cookies in general, you can also clear OwlCrate cookies specifically.

** This cookie-clearing method should work for any other issue you may be having at checkout **

If you are using Chrome, you can follow these steps.

From the top right corner dropdown in Chrome, open your Settings:

From your setting, choose Privacy and Security:

Then choose Cookies and Other Site Data:

Scroll down a bit and choose See all Site Data and Permissions:

Next, Remove owlcrate.com:

Lastly, confirm clearly owlcrate.com:

Head back to owlcrate.com and refresh your page. You should be able to try again!

If you are still having an issue, please take a screenshot of the error and email [email protected]. We will do our best to help you in a timely manner. 

Not using Chrome and unsure how to clear your cookies? Search "how to clear cookies from a specific site" and you should be able to find instructions easily.