OwlCrate logo
OwlCrate logo

All articles

How do I Cancel my Subscription?Updated a year ago

We're sorry to see you go but understand if you need to take a break!

To cancel your subscription, you just need to log into your account in general and click MANAGE SUBSCRIPTIONS or My SubscriptionsOn the next page, you can expand the active subscription box by clicking the [+]. At the bottom right, you will see Membership Options. You can cancel your subscription there.

You will be given a few options before cancelling but you can also continue on and cancel your subscription.

You will be prompted to give a reason for cancelling. Once you have done that, a Continue button will appear.

There will be one more box with an option to Pause for Three Months instead of fully cancelling but this is the last step. Clicking "Cancel Subscription" is the last action.

Please Note
Cancelling only affects future renewals, it doesn't trigger an automatic refund. Any boxes that have already been paid for at time of cancellation will still be shipped. If you need to cancel any unshipped boxes, please email us at [email protected].

Was this article helpful?