Skipping is easy! You can skip within your customer account or by emailing support@owlcrate.com.

How to Skip a Box

No problem at all! Email support@owlcrate.com and we can help.

I skipped a renewal and have changed my mind. How can I receive the box?

No problem! Email support@owlcrate.com and we will be happy to help you out!

I forgot to skip and my subscription has renewed. Can I still skip this month’s box?

We always announce the theme of the next month's box on the 15th of each month. This gives you plenty of time to skip a box if needed.

Monthly Theme Reveals

Looking for a spoiler? We're happy to provide!

Middle Grade Book Reveal

While we are unable to join you live, Ozwald will be happy to point you in the right direction or take a message if needed.

If you were unable to find the answers you needed here, please send an email to our helpful owls at support@owlcrate.com.

You can also use the Leave A Message option in the chat!

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OwlCrate

Information on how to Skip or Un-Skip a box and our monthly theme reveals.

Skip A Box

Skipping A Box

What do I do if one of my items arrived damaged?

How do Special Edition sales work?

When will my order ship?

How do I update my Shipping Address?

How do I update my Payment Details?

How much does shipping cost?

Do you ship to my country?

How do I skip a box?

How do I Cancel my Subscription?

I am getting an Error at Checkout and can't move on to Payment.

The Top Ten

Into the Grishaverse: Shadow and Bone Shipping Details

Special Edition Books and Boxes FAQ

What is OwlCrate?

How much do boxes cost?

What can I expect to find in my monthly book box?

How does the Wait List work?

How do I know I won't already own the book you send me?

Do you include sequels in your boxes?

I'm buying a subscription for a strong young, reader. Which subscription should I choose?

Can I switch from one subscription type to another?

OwlCrate Loyalty Program

Join the OwlCrate Collective!

Our Boxes

How do the Book Only Wait Lists work?

Can I Combine Shipping for Multiple Subscriptions?

How do I Switch from my Current Subscription to Book Only?

What is the Difference Between 'Book Only' and 'Book & Goodies' Subscriptions?

Book Only Subscritions

Can my Store Exclusives order be combined with other items in the store??

Can I add a Store Exclusives item to my monthly box?

How long will it take for my order to arrive?

Can I cancel my Store Exclusives Collection order?

Can I return/exchange a Store Exclusives Collection item?

My item is misprinted/defective.

I only received one of my items. Where is the rest of my order?

Why does my shirt smell weird?

How to care for your printed Store Exclusive items.

Important things to note...

Store Exclusives Collection FAQ

How do I log in to my account?

I'm having trouble logging into my account. What do I do?

Accounts

My box is missing an item!

One of my items arrived damaged!

My book isn't signed!

I received TWO boxes! What happened?

Replacement Policy

What if I receive the same book in another subscription box service?

Refund/Return Policy

I've Received My Box

When will I be billed for my first box and when will my subscription renew?

My renewal failed. I don't want to lose my subscription! What can I do?

How do I update my payment details?

Can I switch my payment method from a Credit Card to PayPal or vice versa?

I just reactivated my subscription. Which box will I be getting?

Billing and Renewals

Do you ship to my country? (International Shipping Rates)

When do boxes ship?

Can I track my OwlCrate shipment? (Domestic and International Tracking)

How long will it take for my OwlCrate to arrive?

I want some items from your online shop. When will my order ship?

My tracking says that my box has been delivered but I haven't received it!

My box has been returned to sender. What can we do?

Why isn't my tracking number updating?

Which carrier do you use to ship your packages?

Shipping & Tracking

What currency do you use?

What types of payment do you accept?

VAT for Products Shipping to the EU

Do you accept POs for schools or libraries?

During my excitement of signing up, I may have accidentally purchased two subscriptions. What should I do?

Credit Card Declines

If you are a Canadian company, why are your prices in US Dollars?

I want to sign up to OwlCrate, but the site says you're sold out. What should I do?

Subscribing

When do I need to cancel to ensure I am not billed for more boxes?

I cancelled my subscription but I was still shipped a box. Why?

I had to cancel my subscription in the past, but I wish to join again. Can I reactivate my subscription?

I cancelled my subscription but I still want to receive this month’s box. Will I still get it?